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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 03/24/2026
Date Signed: 03/24/2026 02:40:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20250630110325
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156; 156CENSUS: 105DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Administrator Melanie NiezTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff do not respond to residents' calls for assistance
Staff are mismanaging resident's medication
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to investigate allegations above. LPA met with Administrator Melanie Niez and explained the purpose of the visit. The investigation consisted of facility tour, resident interviews, and staff interviews.

On 06/30/2025, the licensing department receieved a complaint regarding staff not responding to resident's calls for assistance. Per interviews, LPA conducted (6) staff interviews and (8) resident interviews. 6 out of the 6 staff stated call lights are responded to within 10-20 minutes. In regards to resident interviews, 6 out of the 8 residents stated staff do respond to call lights when assistance is needed. 2 out of the 8 stated staff do respond to call lights for assistance, however, may take longer than half an hour. Based on interviews, there was not enough evidence to corroborate that staff are not responding to residents calls for assistance.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250630110325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 03/24/2026
NARRATIVE
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Additionally, on 06/30/2025 the licensing department received an additional allegation that alleges staff are mismanaging medications. Per interviews, 6 out of the 6 staff stated all medications are dispensed and given as needed to residents in care. Interviews with residents revealed 8 out of the 8 residents stating they have no issues with their medication administration or medications in general.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this report (LIC9099) were discussed and provided to Administrator Melanie Niez.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2