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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 01/26/2024
Date Signed: 01/26/2024 11:10:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231102103152
FACILITY NAME:CHILDTIME CHILDREN'S CENTERSFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DR.TELEPHONE:
(909) 591-9169
CITY:CHINO,STATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 40DATE:
01/26/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Charlene Bunnell-McalisterTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff are not meeting a daycare child's diapering needs while in care (Personal Rights)
INVESTIGATION FINDINGS:
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On 01/26/2024 at 09:15 AM, Licensing Program Analyst (LPAs) Raymond Moorehead and Tiffanie Diep arrived at the facility to deliver findings for a complaint investigation conducted by LPA Rachel Zeron. Upon arriving LPAs met with Charlene Bunnell Mcalister, Director. LPAs toured the facility and took a census.

It was alleged, Staff are not meeting a daycare child's diapering needs while in care. Based on interviews conducted on or about 10/31/2023 it was revealed that children in the two's room did not receive their first diaper change until 10/11:00 am. Children were dropped off by their responsible parties beginning at 7:19 am, according to a records review conducted by LPA Zeron. According to interviews, children were left in soiled diapers and some soiled through their clothing due to having a soiled diaper an extended period. Some children had experienced redness, which later resulted in a diaper rash.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20231102103152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTERS
FACILITY NUMBER: 360910507
VISIT DATE: 01/26/2024
NARRATIVE
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The evidence gathered during the investigation revealed that the licensee violated children’s personal rights, evidence and documentation gathered corroborates the allegation. Therefore, the preponderance of evidence standard has been met, and the above personal rights violation is found to be SUBSTANTIATED.

See LIC809D for cited Type A deficiency. A Civil Penalty was assessed for a repeat violation of personal rights dated 01/11/2024, which is within the 12 month period.

During the exit interview, LPAs informed Charlene Bunnell-McAlister, Director, that this report dated 01/26/2024 documents 1 Type A citation. Type A citations which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPAs informed the Charlene Bunnell-McAlister, Director to provide a copy of this licensing report dated 01/26/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20231102103152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTERS
FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/29/2024
Section Cited
CCR
101223(a)(2)
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Personal Rights: The licensee shall ensure that each child is accorded... safe, healthful, and comfortable accommodations, furnishings and equipment to meet his/her needs.
The requirement was not met as evidenced by:

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Director agrees to complete in-service training for all teachers and submit sign-in sheets/agenda to Community Care Licensing (CCL) by the Plan of Correction (POC) due date of 01/29/2024.
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Based on interviews and documentation reviewed, staff did not ensure that C1 was clean and comfortable after using the bathroom. C1 developed a rash due to being left in soiled clothing. This poses an immediate health, safety or personal rights risk to persons in care.
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Director also agrees to submit a letter of understanding of the Regulations in regards to Personal Rights to Community Care Licensing (CCL) by the Plan of Correction (POC) due date of 01/29/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231102103152

FACILITY NAME:CHILDTIME CHILDREN'S CENTERSFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DR.TELEPHONE:
(909) 591-9169
CITY:CHINO,STATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 40DATE:
01/26/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Charlene Bunnell-McalisterTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff mishandled a daycare child while in care (Personal Rights)
Staff did not prevent a daycare child from hitting another daycare child while in care (Personal Rights)
Staff did not properly report incidents involving a daycare child (Reporting Requirements)
Staff are not providing adequate supervision to the daycare children (Supervision)
INVESTIGATION FINDINGS:
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On 01/26/2024 at 09:15 AM, Licensing Program Analyst (LPAs) Raymond Moorehead and Tiffanie Diep arrived at the facility to deliver findings for a complaint investigation conducted by LPA Rachel Zeron. Upon arriving LPAs met with Charlene Bunnell Mcalister, Director and explained the reason for today’s visit. LPAs toured the facility and took a census.

During the investigation, LPAs made virtual observations, conducted interviews with staff and all other relevant individuals pertinent to this investigation. It is alleged that on or about July of 2023, Staff mishandled a daycare child while in care, Staff did not prevent a daycare child from hitting another daycare child while in care, Staff did not properly report incidents involving a daycare child, Staff are not providing adequate supervision to the daycare children.

During interviews with staff, staff deny handling children roughly, staff (S1) that was mentioned is no longer working at the facility. Staff indicated that S1 was always kind and loving with the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20231102103152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTERS
FACILITY NUMBER: 360910507
VISIT DATE: 01/26/2024
NARRATIVE
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Regarding the additional allegations: Staff did not prevent a daycare child from hitting another daycare child while in care, Staff did not properly report incidents involving a daycare child, Staff are not providing adequate supervision to the daycare children. Staff deny that the allegations occurred and therefore, there was no incident to report. Staff deny that the daycare children were not properly supervised. Interviews indicated that staff do have incidents in the 2’s classroom, examples being hitting, throwing toys and biting. If the incidents are considered reportable, meaning the incidents caused injury, staff will write an incident report and provide the report to the director for parent signature.

There were no witnesses to any incident that occurred. Due to insufficient evidence, LPA was unable to corroborate the allegations of this complaint.

Therefore, due to conflicting information found throughout this investigation this agency has investigated this complaint. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Charlene Bunnell-Mcalister. Appeal rights were discussed and provided during the exit interview.

Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5