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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 02/07/2025
Date Signed: 02/07/2025 01:30:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2024 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241210094531
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DRIVETELEPHONE:
(909) 591-9169
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 37DATE:
02/07/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Charlene Bunnell-McAlister, Director TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Personal Rights: Staff does not ensure day care children are provided a safe environment resulting in day care children hitting others.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Taityana Benson arrived at Childtime Children’s Center to deliver the substantiated findings of the above complaint allegation. LPA meet with Director Charlene Bunnell-McAlister, conducted a tour of the facility inside, outside, and took a census. On December 10, 2024, a complaint was received alleging the staff does not ensure day care children are provided a safe environment resulting in day care children hitting others. An in-person 10-day inspection was initiated by LPA Taityana Benson on December 18, 2024. During the initial inspection, LPA Benson met with the Director Charlene Bunnell-McAlister. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

Per interviews conducted, and information gathered, the investigation revealed that multiple day care children displayed aggression towards other day care children in care on multiple occasions.

Report Continued On LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20241210094531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
VISIT DATE: 02/07/2025
NARRATIVE
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It was disclosed that the subject children hit and slapped other day care children by using their hands. It was also disclosed, the subject children pulled the hair of other day care children and threw toys at other day care children. Facility records revealed multiple incidents occurred and were documented by staff from 08/07/2024 through 12/17/2024. It was discovered, some occasions during 08/07/2024 through 12/17/2024, documented one of the subject children hit other day care children multiple times within one week, resulting in physical bruising to another day care child one of the occasions. Pertinent parties stated they witnessed the incidents occurring during 08/07/2024 through 12/17/2024, involving the subject children and provided a teaching approach and additional supervision.

It was disclosed during the investigation, that the facility documented the subject children’s challenging behaviors and spoke with the subject children’s authorized representative to address the recurrence of incidents involving multiple children’s aggressive interaction with other day care children. Furthermore, the facility has an established plan of action that identifies challenging behaviors, setting behavior goals, redirection, and authorized representative involvement. It was discovered the facility is not assertively monitoring the progress of the steps outlined in the plan of action. Therefore, day care children are encountering reoccurring incidents of aggression when subject children display challenging behaviors towards other children.

Based on interviews with pertinent parties and records obtained throughout the investigation, the department has determined the preponderance of evidence standard has been met, therefore the allegation of personal rights is found to be SUBSTANTIATED. See LIC9099-D for deficiency cited per California Code of Regulations Title 22, Division 12.

LPA Taityana Benson informed licensee Director Charlene Bunnell-McAlister, that this report dated 02/07/2025 documents a Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Report Continued On LIC9099-C
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20241210094531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
VISIT DATE: 02/07/2025
NARRATIVE
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Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPA Taityana Benson informed the Director Charlene Bunnell-McAlister, to provide a copy of this licensing report dated 02/07/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report LIC 9224, or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and report was reviewed with Director Charlene Bunnell-McAlister.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20241210094531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/08/2025
Section Cited
CCR
101223(a)(2)
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101223(a)(2) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings, and equipment to meet his/needs.

This regulation was not met as evidenced by:
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Immediately, licensee agrees to ensure children’s personal rights are not violated by providing proper supervision and documentation of incidents involving children displaying challenging behaviors toward other children. Licensee agrees to provide a written detailed plan of action that identifies
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Based on interviews and records reviewed, several day care children displayed aggression towards other day care children on multiple incidents that occurred at the facility between 08/07/2024 through 12/17/2025, which is an immediate risk to the health and safety of children in care.
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challenging behavior, setting behavior goals, and monitoring behavior progress (Part 1) and provide in-service training regarding documentation of behavioral logs, including proof of staff participation (Part 2). Licensee agrees to submit a copy of the plan of action to LPA by 02/08/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
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