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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 08/26/2025
Date Signed: 08/27/2025 12:16:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250729104314
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DRIVETELEPHONE:
(909) 591-9169
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 36DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Charlene Bunnell-McAlister, DirectorTIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Facility staff are not preventing children from engaging in inappropriate behaviors towards other children
INVESTIGATION FINDINGS:
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On August 26, 2025, Licensing Program Analysts (LPAs) Elyse Jones and Taityana Benson arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties.

On July 29, 2025 a complaint was received alleging facility staff are not preventing children from engaging in inappropriate behaviors towards other children. It was noted, C1 was observed exhibiting repeated inappropriate and disruptive behaviors which included hitting other children, running around the classroom when structured activities are taking place and climbing on furniture in an unsafe manner. It was also noted, C1 was observed pulling down another child’s pants. During the interviews with pertinent parties, it was disclosed C1 has been displaying excessive challenging behaviors, including running out of the facility and classrooms, since being enrolled in the program. It was also disclosed there have been meetings with the Authorized Representative(s) regarding C1, however, the facility has not followed their own behavioral policy with C1 as they have with other children at the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250729104314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
VISIT DATE: 08/26/2025
NARRATIVE
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Additionally, the Department received several Incident Reports that support the above allegation. All pertinent parties were interviewed, however, some pertinent parties did express the incidents happening but were unable to express how the behaviors impacted their emotional well-being.

Based on all the information disclosed from pertinent parties and the documentation received, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC 809-D for deficiencies.

LPA informed Licensee, that this report dated 8-26-25 documents one Type A citations. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the safety of children in care. Also, LPA informed the Licensee, to provide an Acknowledgement of Receipt of Licensing Report (LIC 9224), that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224 must be placed in the child's file for verification.


A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Charlene Bunneell-McAlister.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250729104314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/27/2025
Section Cited
CCR
101223(a)(2)
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The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings, and equipment to meet his/needs.
This requirement was not met as evidenced by:
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children are experiencing challenging behaviors, the facility’s disciplinary policy must be followed to ensure other children’s Personal Rights are not violated. Director will give a copy of this report to the Regional Manager. Regional Manager shall submit a written statement on how they plan to remain
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Based on the interviews and record review, the Licensee did not meet the above regulation which poses an immediate Safety & Personal Rights risk to the children in care. Director understands all children must be safe and have comfortable accommodations while at the facility. Director understands if
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in compliance with the above regulation. Written statement shall be signed & dated and is due no later than close of business on 8-27-2025. This is a repeat violation.

$250 Civil Penalty assessed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
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