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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 10/23/2025
Date Signed: 10/23/2025 11:33:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250828095656
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DRIVETELEPHONE:
(909) 591-9169
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 31DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Charlene Bunnell-McAllister, DirectorTIME COMPLETED:
11:43 AM
ALLEGATION(S):
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Staff spoke to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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On October 23, 2025 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to complete and deliver findings for a complaint. LPA conducted a tour of the facility inside & outside and census were taken. During the investigation interviews were conducted with available pertinent parties and documentation was collected.

On August 28, 2025 a complaint was received alleging staff spoke to day care children in an inappropriate manner. It was noted a staff member was heard talking inappropriately to a child(ren) in care. During interviews, the staff member admitted to using a higher tone of voice with a sense of urgency in efforts to stop children from running in circles and possibly injuring children sitting on the floor. The staff member denied yelling at children with malicious intent that would result in a child’s Personal Rights being violated. Pertinent parties disclosed the staff member does talk loud and her tone could be perceived as “mean” or “stern”, however, the pertinent parties also disclosed they do not believe there is malicious intent and that the tone is not to create fear or intimidation. A sample of children were interviewed, they did not disclose any information that violated their Personal Rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250828095656
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
VISIT DATE: 10/23/2025
NARRATIVE
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This agency has investigated the complaint. Based on the interviews conducted with pertinent parties, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Charlene Bunnell-McAlister, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4