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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910507
Report Date: 02/04/2026
Date Signed: 02/04/2026 01:37:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Susan Brewer
COMPLAINT CONTROL NUMBER: 09-CC-20251201184424
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910507
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
850
ADDRESS:3656 RIVERSIDE DRIVETELEPHONE:
(909) 591-9169
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:69CENSUS: 37DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Assistant Director Tina Hurtado.TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff do not provide a safe environment for the children in care.
INVESTIGATION FINDINGS:
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On the above date and time, Licensing Program Analyst (LPA) Susan Brewer, made an unannounced visit to the facility for the purpose of continuing a complaint investigation and to deliver findings regarding the above allegation. The LPA was greeted and granted entry into the facility by the Assistant Director (AD) Tina Hurtado. The Director Charlene Bunnell-McAlister was temporarily away from the facility and arrived at 9:55 AM to join. The LPA took a census 37 preschool children, supervised by 6 staff.

On 12/08/2025 and 01/08/2025 LPA S. Brewer met with Assistant Director Tina Hurtado and Director Charlene Bunnell-McAlister, regarding a personal rights allegation received by the department on 12/02/2025. The LPA and conducted investigations and the Directors were informed more time was needed to complete the investigation. On today’s date the LPA continued the investigation regarding the allegation.

See LIC9099C Page 2
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20251201184424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
VISIT DATE: 02/04/2026
NARRATIVE
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LIC9099C Page 2

It was alleged that agency staff do not provide a safe environment for the children in care, when a subject child displayed acts of aggression in the classroom on multiple occasions. The LPA observations, review of records and interviews conducted revealed there were multiple incidents documented on the history of a subject child’s acts of defiant aggression towards facility staff, both verbally and physically in the presence of other daycare children. Records reviewed indicate a subject child’s acts include throwing objects, climbing and jumping on furniture, leaving the classroom and not following safety rules. LPA interviews with pertinent parties corroborated the allegation. Pertinent parties stated a subject child display acts of aggression by throwing chairs, attempting to hit or shove children and staff, and the subject child has made attempts to leave the facility and evade care and supervision of staff.

Additional parties interviewed concurred with the allegation, stating the subject child’s aggressive actions do interfere with daily operation and scare other daycare children present to witness, however the acts of aggression towards children and staff have not resulted in sustained physical injury thus far. No evidence was obtained by the LPA to indicate children and/or staff sustained injuries because of the subject child’s aggressive acts. Pertinent parties interviewed stated the subject child’s attempts to leave the facility were failed attempts. The parties stated the child remained within the facility grounds, and staff were able to maintain supervision. Additional records reviewed indicate the licensed agency has taken steps to address the reported acts of aggression by developing a prevention plan. Based on the information gathered, the LPA determined the allegation to be Substantiated. Although the allegation is Substantiated, the LPA determined a potential health and safety risk to persons in care, as there was no evidence gathered of sustained injuries or absence of supervision as a resulting from the incidents.

Based on LPA’s observations and interviews which were conducted and reviews, the preponderance of evidence standard has been met, therefore the above allegation that staff do not provide a safe environment for the children in care is found to be SUBSTANTIATED. California Code of Regulations, Title 22, divisions 101223(a)(2) Personal Rights are being cited on the attached LIC 9099D.

A Type B deficiency was issued on today’s date for 101223(a)(2) Personal Rights.
No civil penalties were issued. Exit interview was conducted and a copy of this report was provided to Director Charlene Bunnel-McAlister. A notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20251201184424
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910507
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/20/2026
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights, (a) The licensee shall ensure that each child is accorded the following personal rights:
2)...safe, healthful & comfortable accommodations, furnishings & equipment to meet his/her needs.This regulation was not met as evidenced by:
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The licensee developed a plan to address agressive acts of a subject child and started initial steps to implement the plan.

The licensee agrees to submit a written statement of understanding the regulation for 101223 Personal Righrts.
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Based on evidence gathered through observation, interview & record review, the licensee failed to ensure personal rights of person's in care, due to subject child's acts of aggression towards children and staff, which is a potential risk to the health & safety of persons in care.
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The licensee also agrees to submit a copy of the plan implemented to address acts of aggression, including staff participation in training to support the implemented plan, and program changes to meet the needs of children in care. Proof can be submitted to the department by fax, mail or email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3