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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360910509
Report Date: 03/12/2025
Date Signed: 03/12/2025 10:02:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250115083104
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
360910509
ADMINISTRATOR:CHARLENE BUNNELL-MCALISTERFACILITY TYPE:
830
ADDRESS:3656 RIVERSIDE DRIVETELEPHONE:
(909) 591-9169
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:32CENSUS: 13DATE:
03/12/2025
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Charlene Bunnell-McalisterTIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Personal Rights - Staff do not meet infants diapering needs
Supervision - Staff are not providing proper supervision to infants resulting in multiple unexplained injuries
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Chase Atherton and Laura Mejorado arrived at the facility to provide final investigation findings for the above allegations. LPAs conducted an initial visit on 01/23/2025. LPAs were granted entry by Director Charlene Bunnell-Mcalister and informed them of the purpose of this visit. LPAs toured the facility and took census.
During the investigation, LPAs interviewed pertinent parties, reviewed records, and made observations.
It was alleged that staff do not meet infant’s diapering needs.

The information gathered stated conflicting information regarding the diapering procedures and day to day operations. The information gathered stated the facility’s policy is to change diapers every two hours or when they notice a diaper is soiled, whichever comes first. Additionally, information gathered stated the facility documents diapering for each child and messages the parent via an app. This documentation includes information about the time of the change, diaper rash, who changed them, and comments on the change.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250115083104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 360910509
VISIT DATE: 03/12/2025
NARRATIVE
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However, other information gathered stated that staff do not change children’s diapers on time, staff are sometimes unaware of specific individual diapering needs, and children sometimes are picked up from the facility with a soiled diaper.

It was also alleged that staff are not providing proper supervision to infants resulting in multiple unexplained injuries.

The information gathered stated that all injuries that are witnessed by staff are explained on incident reports and given to the authorized representatives. However, other information stated that there are injuries that are not witnessed by staff that are also documented the same way on incident reports.

Due to conflicting information obtained from what was alleged, the evidence collected was not sufficient to substantiate or refute the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Charlene Bunnell-Mcalister. A notice of site visit was given to facility representative Charlene Bunnell-Mcalister and was posted by staff and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025
LIC9099 (FAS) - (06/04)
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