<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 03/14/2022
Date Signed: 05/13/2025 02:21:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2022 and conducted by Evaluator Javier Prieto
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20220310135429
FACILITY NAME:SOMERFORD PLACE-REDLANDSFACILITY NUMBER:
361880786
ADMINISTRATOR:TURNER, DANICA JFACILITY TYPE:
740
ADDRESS:1319 BROOKSIDE AVENUETELEPHONE:
(909) 793-9500
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:75CENSUS: 45DATE:
03/14/2022
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Heidi Charette, Executive DirectorTIME COMPLETED:
04:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not have an Administrator/Executive Director for a long time and no designated substitute.
Residents are over medicated by a staff.
Lack of staff at the facility to assists residents in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto me with Executive Director Charette and explained the elements of the complaint.

Allegation #1 - LPA Prieto met with Executive Director (ED) Charette (S1) who has been at this position for over three years. LPA obtained "Designation of Facility Responsibility form (LIC308) designating Business Office Manager (S2) as designated ED in her absence.

Allegation #2 - LPA Prieto reviewed eleven (11) resident's Medical Administration Records (MAR) log which reveal that resident's are receiving their medication as prescribed. No discrepancies were found during this investigation regarding missing or over medicating of residents.

Allegation #3 - LPA Prieto obtained facility staff roster that shows facility is fully staffed. Interview with Executive Director states the facility is more that sufficiently staffed to meet the needs of the residents in care. LPA interviewed S3, S4, S5 and S6 who stated residents are cared for in groups and specific times so that they are aware of where the residents are at the facility. LPA interviewed residents #1 (R1), R2, R3, R4, R5, R6 and R7 all stating there is sufficient staff who care for their needs.

Based on the information obtained there is not enough evidence that to support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Charette and a copy was left at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3