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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 05/13/2025
Date Signed: 05/13/2025 04:04:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2022 and conducted by Evaluator Javier Prieto
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20220421150345
FACILITY NAME:SUMMERFIELD OF REDLANDSFACILITY NUMBER:
361880786
ADMINISTRATOR:TURNER, DANICA JFACILITY TYPE:
740
ADDRESS:1319 BROOKSIDE AVENUETELEPHONE:
(909) 793-9500
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:75CENSUS: 42DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Executive Director, Heidi CharetteTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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9
Facility staff did not know resident's whereabouts for an extended period of time.

Resident did not receive assistance after falling for an extended period of time.

Resident sustained injuries (sun/heat blisters, head wound) while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Charette and explained the elements of the complaint.

Allegation #1 - Interview with Executive Director states the facility is more that sufficiently staffed to meet the needs of the residents in care. LPA interviewed S1, S2 S3 and S4 who stated residents are cared for in groups and specific times so that they are aware of resident's whereabouts at the facility. LPA interviewed residents #1 (R1), R2, R3, R4, R5, R6 and R7 all stating there is sufficient staff who care for their needs and whereabouts.

Allegation #2 - LPA Prieto was not able to interview R8, in question, who no longer resides at the facility. Documentation obtained during today's investigation chronicles the timeline of R8's fall on 04/17/2022, with a subsequent call to 911 and transfer to a medical facility. There is no evidence to corroborate the R8 was
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20220421150345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
FACILITY NAME: SUMMERFIELD OF REDLANDS
FACILITY NUMBER: 361880786
VISIT DATE: 05/13/2025
NARRATIVE
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not assisted for a long period of time after the initial fall. Interview with staff #1 (S1), S2, S3 and S4 stated that they are aware of client's whereabouts and can view residents from inside the facility to the outdoor courtyard through the large, unobstructed windows.

Allegation #3 - Documentation obtained during today's investigation chronicles the timeline of R8's fall on 04/17/2022, with a subsequent call to 911 and transfer to a medical facility. There is no evidence to corroborate that R8 sustained injuries related (sun/heat blisters, head wound) while in care.

Based on the information obtained there is not enough evidence to support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed LPA Prieto and Executive Director Charette and a copy was left with the facility.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2