361880786-1-20-2026-56-AS-KCLS-DQKU76-20260122141924

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 01/20/2026
Date Signed: 01/20/2026 03:13:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2023 and conducted by Evaluator Javier Prieto

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20231009102802

FACILITY NAME:	SUMMERFIELD OF REDLANDS		FACILITY NUMBER:	361880786
ADMINISTRATOR:	HEDI CHARETTE		FACILITY TYPE:	740
ADDRESS:	1319 BROOKSIDE AVENUE		TELEPHONE:	(909) 793-9500
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	75	CENSUS: 39	DATE:	01/20/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Rachelle Llamas, Executive Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff did not properly supervise resident resulting resident to fall.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conclude a complaint investigation regarding the above allegation. LPA Prieto met with Executive Director Rachelle Llamas and explained the elements of the complaint.

Allegation #1 - Executive Director Llamas (S1) produced medical assessment, for resident #1 (R1) in question, as well as the Needs and Services Plan, Face sheet and Narrative Charting notes. R1's assessment indicates that the diagnosis is related to R1's residence at a Memory Care facility. Needs and Care plan indicate the R1 is independent with toileting and can ambulate independently. Charting Narrative for R1, indicated that a fall occurred on 09/28/2023, in R1's room,when she was later taken to a medical facility as she expressed pain. Records show that the responsible parties were contacted and a report was sent to the Licensing office as required. Notes also indicate that R1 did not return to the facilty after 09/28/2023. R1 was not available for interview at time of investigation.
***continued on LIC 9099C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20231009102802

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: SUMMERFIELD OF REDLANDS	FACILITY NUMBER: 361880786
	VISIT DATE: 01/20/2026

NARRATIVE

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Interview with S1 indicates that records show R1 is independent in the category for the risk of falling and the goals will be to avoid injury from falls. The facility interventions are to report any changed in condition to the Physician and follow any orders. Charting narrative does indicate that resident was observed sleeping during night check frequent checks will continue.

Based on the information obtained there is not enough evidence that staff did not properly supervise resident resulting resident to fall. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Llamas and a copy of this report was left with the facility.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

LIC9099 (FAS) - (06/04)

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