361880786-3-27-2026-56-AS-NBRN-DSNU2M-20260330151210

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 03/27/2026
Date Signed: 03/27/2026 03:36:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2024 and conducted by Evaluator Lavette Farlow

COMPLAINT CONTROL NUMBER: 56-AS-20240807172802

FACILITY NAME:	SUMMERFIELD OF REDLANDS		FACILITY NUMBER:	361880786
ADMINISTRATOR:	HEDI CHARETTE		FACILITY TYPE:	740
ADDRESS:	1319 BROOKSIDE AVENUE		TELEPHONE:	(909) 793-9500
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	75	CENSUS: 39	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Rachelle Wheaton, Executive Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Residents are being sexually abused due to staff neglect

INVESTIGATION FINDINGS:

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On 03/27/2026 Licensing Program Analyst (LPA) LaVette Farlow conducted an unannounced visit to the facility to conclude the complaint investigation and deliver the findings of the above allegation. LPA Farlow met with Executive Director, Rachelle Wheaton. The investigation was conducted by the Department and consisted of record reviews and interviews with residents, staff, and relevant parties.

On 08/07/2024 the department received a complaint alleging residents are being sexually abused due to staff neglect. It was reported by an unknown staff member that staff 1 (S1) was observed straddling an unknown resident. Interview with S5 revealed that an internal investigation was conducted and found the allegation to be a rumor. Interview with witness also revealed an investigation was conducted and the allegation was found to be a rumor and hearsay and did not rise to the level of further criminal investigation. The Department interviewed staff and staff interviews did not disclose that they observed S1 straddling a resident.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Lavette Farlow
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20240807172802

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SUMMERFIELD OF REDLANDS	FACILITY NUMBER: 361880786
	VISIT DATE: 03/27/2026

NARRATIVE

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It was alleged that on 8/2/2024 multiple staff reported that seven (7) dementia residents had reported being raped or inappropriately touched by S1. It is alleged that (R1) reported to (S2) that S1 touched them inappropriately.

The Department interviewed residents, staff, and witnesses, and the allegation could not be corroborated. An interview was conducted with R1, during which a photo of S1 was shown. R1 did not recognize or recall S1. S1 was interviewed and denied any sexual abuse of residents. Interviews and record reviews indicated that S1 generally worked from 2 PM – 10 PM and was terminated from the position due to violation of company policy. According to S1 personnel records on 7/16/2024 and 7/25/2024 S1 was found lying in residents’ bed by themselves instead of assisting residents in the dining room. During the investigation it was documented that S5 conducted interviews with relevant parties and there wasn’t any documentation to support the allegation of sexual abuse by S1. Although S1 has a history of disciplinary action, none of the actions reviewed supports the allegations of sexual abuse.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. No deficiencies were cited during this visit. An exit interview was conducted where this report was discussed and provided to the Executive Director Rachelle Wheaton.

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Lavette Farlow
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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