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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880893
Report Date: 09/10/2025
Date Signed: 10/14/2025 11:22:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Javier Prieto
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250903102925
FACILITY NAME:MERIDIAN AT CHINOFACILITY NUMBER:
361880893
ADMINISTRATOR:ISABEL ENRIQUEZFACILITY TYPE:
740
ADDRESS:11918 CENTRAL AVENUETELEPHONE:
(909) 548-2100
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:156CENSUS: 132DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Isabel Enriquez, Executive DirectorTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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9
Facility staff did not dispense medications as prescribed
Facility staff did not answer communications from resident’s representative
Facility staff did not provide quality meals to resident(s)
Facility staff spoke inappropriately to residents
Facility staff did not respond to resident calls for assistance
INVESTIGATION FINDINGS:
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9
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13
Licensing Program Analyst (LPA) Javier Prieto arrived to the facilty to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Enriquez and explained the elements of the complaint.

Alleged,ation #1 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that they are getting their medications as prescribed. Resident Services Director, Staff #1 (S1), Med Tech S2, and Executive Director S3, were interviewed, revealing that residents are getting their medications as rescribed.

Allegation #2 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that staff are addressing communications with themselves and other family members. S1 and S3 were interview stating that staff are communicating with family member of the residents in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250903102925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
FACILITY NAME: MERIDIAN AT CHINO
FACILITY NUMBER: 361880893
VISIT DATE: 09/10/2025
NARRATIVE
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Allegation #3 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that they are being served quality meals at their appropriate meals times. Interview with Culinary Director (S4) and S3, reveal that residents are being service quality meals at their appropriate meal times.

Allegation #4 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that staff are courteous, helpful and respectful when interacting with residents. Interviews with S1, S2, S3 and S4 concluded that resident's are treated with respect and courtesy.

Allegation #5 - LPA Prieto interviewed resident #1 (R1), R2, R3, R4, R5, R6 R7 and R8, each stating that staff response to the call buttons/cord in a timely manner when help is requested. Interview with S1, S2 and S3 concluded that staff respond to call button/cords as needed and in a timely manner.

Based on the information obtained there is not enough evidence to support the allegations in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Enriquez and a copy was left with the facility.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2