361880893-4-7-2026-56-AS-KCLS-DTDUR9-20260422154821

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880893
Report Date: 04/07/2026
Date Signed: 04/07/2026 01:33:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Javier Prieto

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20260330171859

FACILITY NAME:	MERIDIAN AT CHINO		FACILITY NUMBER:	361880893
ADMINISTRATOR:	ISABEL ENRIQUEZ		FACILITY TYPE:	740
ADDRESS:	11918 CENTRAL AVENUE		TELEPHONE:	(909) 548-2100
CITY:	CHINO	STATE: CA	ZIP CODE:	91710
CAPACITY:	156	CENSUS: 120	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Isabelle Enriquez, Executive Director		TIME COMPLETED:	01:40 PM

ALLEGATION(S):

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Licensee did not ensure that staff adequately supervised resident(s) in care.
Staff did not respond to resident's requests for assistance in a timely manner.
Staff did not ensure that resident's hygiene needs were met while in care
Staff did not ensure that resident's toileting needs were met while in care
Staff yell at resident in care.
Staff threaten resident in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Enriquez and explained the elements of the complaint.

Allegation #1 - LPA Prieto interviewed Executive Director Enriquez (S1) who states memory care ward, where resident #1 (R1) resides, is adequately staffed during the day, evening and NOC shifts. Interview with R1 states that there is adequate staff at the facilty to meet resident's needs. Interview with R2, R3, R4 and R5 states the facility is sufficiently staff to meet their needs.

Allegation #2 - LPA obtained the call logs for R1, where the call pendant was pressed and addressed multiple times, with an average response time of 2 minutes. LPA tested call response time during this investigation, with R1, and the response was approximately 2 minutes. LPA interviewed R2, R3, R4 and R5 state staff respond to their needs in a timely manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260330171859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: MERIDIAN AT CHINO	FACILITY NUMBER: 361880893
	VISIT DATE: 04/07/2026

NARRATIVE

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Allegation #3 - Interview with R1, states that staff routinely meet her hygiene needs. Interview with R2 R3, R4 and R5 state their hygiene needs are being met. LPA obtained resident assessment for R1, indicating that assistance is required with grooming and bathing 2X per week and S1 states those needs are being met.
Allegation #4 - Interview with R1, states that staff routinely meet her toileting needs. Interview with R2 R3, R4 and R5 state their hygiene needs are being met. LPA obtained resident assessment for R1, indicating that assistance is required with toileting, with a 2 person assist. S1 states those needs are being met.

Allegation #5 - Interview with R1, R2, R3, R4 and R5 state that staff does not yell at them while in care.

Allegation #6 - Interview with R1, R2, R3, R4 and R5 state that staff does not threaten them while in care.

Based on the information obtained there is not enough evidence to support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Enriquez and a copy of this report was left with the facility.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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