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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880964
Report Date: 10/27/2022
Date Signed: 10/27/2022 04:31:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2022 and conducted by Evaluator Javier Prieto
COMPLAINT CONTROL NUMBER: 56-AS-20221020132404
FACILITY NAME:CADENCE AT RANCHO CUCAMONGAFACILITY NUMBER:
361880964
ADMINISTRATOR:PENDINGFACILITY TYPE:
740
ADDRESS:10459 CHURCH STREETTELEPHONE:
(909) 918-5546
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:117CENSUS: 75DATE:
10/27/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Cynthia Figueroa, Executive DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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The doors are too heavy for residents in wheel chairs to open and exit at will.
Sinks are not wheelchair accessible.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding allegations that the facility doors are too heavy for residents in wheel chairs to open and exit at will and sinks are not wheelchair accessible. LPA Prieto met with Executive Director Cynthia Figueroa, toured facility and interviewed residents in question (R1 & R 2). Facility doors, in question, are fire doors that have been installed since the facility was built in 2020. Wheelchair resident (R2) states that the doors exiting the facility courtyard are heavy cannot open easily, but has used the use of a call pendant for assistance in exiting the courtyard without further inconvenience. Resident room doors are equipped with the same fire doors, but door closers can be adjusted for easier opening and closing. Facility is also equipped with automatic doors at the entrance to the facility. The facility does have wheelchair accessible sinks, limited to the memory care section at the facility. R1 stated there is and for the use of a wheelchair when using the bathroom sink. R1 inspected the room prior to admission, but now has concerns for a wheelchair accessible sink that R1 states was addressed with the Executive Director, whom R1 states is accommodating to their needs. Executive Director states the concerns have been heard by Corporate and have made plans to make the necessary renovations abiding by building code.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20221020132404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
FACILITY NAME: CADENCE AT RANCHO CUCAMONGA
FACILITY NUMBER: 361880964
VISIT DATE: 10/27/2022
NARRATIVE
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Based on the information obtained there is not enough evidence that the facility doors are too heavy for residents in wheel chairs to open and exit at will and sinks are not wheelchair accessible .Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Figueroa and a copy was left with the facility.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2