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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361881048
Report Date: 04/29/2026
Date Signed: 04/29/2026 11:10:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Eldin Serrano
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250917164528
FACILITY NAME:AQUA RIDGE OF MONTCLAIRFACILITY NUMBER:
361881048
ADMINISTRATOR:MONIQUE DEL JUNCOFACILITY TYPE:
740
ADDRESS:9631 MONTE VISTA AVETELEPHONE:
(909) 483-2782
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:150CENSUS: 85DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Monique Del Junco, Executive DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident sustained 1st and 2nd degree burns due to lack of supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/29/2026 at 9:15 AM, Licensing Program Analyst (LPA), Eldin Serrano, visited the facility to deliver the investigative findings for the above allegation. LPA Serrano identified himself and discussed the purpose of the visit with Executive Director Monique Del Junco.

Allegation: – Resident sustained 1st and 2nd degree burns due to lack of supervision
It was alleged that resident #1 (R1) sustained first and second-degree burns due to lack of supervision by facility staff. The Department investigation consisted of review of facility records, hospital records, and police reports, as well as interviews with outside parties. The Department was unable to interview R1. Medical records reviewed during the investigation indicated no signs or symptoms of abuse. The hospital discharge diagnosis identified the resident’s condition as a first-degree sunburn to the bilateral lower extremities with cellulitis, along with leg pain and swelling.

Based on the information obtained, there is insufficient evidence to support that the resident’s condition was the result of neglect or lack of supervision by facility staff. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to establish that a violation occurred. Therefore, the allegation is unsubstantiated.

An exit interview was conducted where this report LIC9099 was discussed and provided to executive director Monique Del Junco.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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