361881195-1-29-2026-56-AS-EMAN-DQTTBK-20260130133515

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361881195
Report Date: 01/29/2026
Date Signed: 01/29/2026 01:45:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2023 and conducted by Evaluator Hannah Rodgers

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20230818141447

FACILITY NAME:	PALM VIEW PLEASANT LIVING		FACILITY NUMBER:	361881195
ADMINISTRATOR:	KARA RICHARDSON		FACILITY TYPE:	740
ADDRESS:	710 N CHURCH STREET		TELEPHONE:	(909) 328-2118
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	40	CENSUS: 24	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Marketing Director Sneha Khalid		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff handled resident in a rough manner
Staff engaged in verbal altercations with resident
Staff did not ensure resident was transported to appointment
Staff did not safeguard resident's personal belongings
Staff did not ensure resident had privacy
Staff are not meeting residents dietary needs
Staff are not providing adequate food service to residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Marketing Director Sneha Khalid.

On August 18, 2023, it was alleged that staff handled resident in a rough manner, staff engaged in verbal altercations with resident, staff did not ensure resident was transported to appointment, and staff did not safeguard resident's personal belongings. It was also alleged that staff did not ensure resident had privacy, staff are not meeting residents dietary needs, and staff are not providing adequate food service to residents.

The Department’s investigation consisted of unannounced facility visits, records review, and staff and resident interviews.

[CONTINUED ON LIC9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20230818141447

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM VIEW PLEASANT LIVING	FACILITY NUMBER: 361881195
	VISIT DATE: 01/29/2026

NARRATIVE

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According to the allegations received, Resident #1 (R1) was shaken by staff, staff yelled at and argued with residents, and R1 missed a medical appointment due to staff not responding to the door when transportation was outside. It was also alleged that R1’s clothing went missing, R1’s phone calls were being screened, R1’s low sodium diet was not being followed, and residents were not provided enough food and not provided dinner if they were late.

Review of R1’s medical assessment dated February 23, 2023, revealed that R1 exhibited aggressive and inappropriate behaviors. Interviews with staff and residents did not reveal that R1 was shaken by staff, that staff yell and argue with residents, nor did it reveal that R1 missed a medical appointment due to staff not responding. Furthermore, interviews did not reveal that residents’ phone calls were screened nor did residents’ clothing go missing.

Review of R1’s Individual Service Plan (ISP) dated September 5, 2023, revealed that R1 had a special diet need of low (or no) salt. Interviews with staff revealed that residents’ modified diets were charted and verbally communicated. Interviews did not reveal that residents were not provided with enough food and not provided dinner if they were late.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that that staff handled resident in a rough manner, staff engaged in verbal altercations with resident, staff did not ensure resident was transported to appointment, staff did not safeguard resident's personal belongings, staff did not ensure resident had privacy, staff did not meet residents dietary needs, and staff did not provide adequate food service to residents. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Marketing Director Sneha Khalid, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

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