361881195-4-17-2026-56-AS-KCLS-DTDUWR-20260422155709

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361881195
Report Date: 04/17/2026
Date Signed: 04/17/2026 12:53:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20250121102453

FACILITY NAME:	PALM VIEW PLEASANT LIVING		FACILITY NUMBER:	361881195
ADMINISTRATOR:	ELIZABETH MAHAN		FACILITY TYPE:	740
ADDRESS:	710 N CHURCH STREET		TELEPHONE:	(909) 328-2118
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	40	CENSUS: 27	DATE:	04/17/2026
		UNANNOUNCED	TIME BEGAN:	12:25 PM
MET WITH:	Administrator Delcie Mucha		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Staff are mismanaging residents medications
Staff left residents in soiled diapers for an extended period of time
Staff are not meeting residents hygiene needs
Staff are not providing adequate food service to residents
Staff are not providing residents with activities
Staff are falsifying documents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to deliver findings on the allegations mentioned. LPA met with Administrator Delcie Mucha and explained the purpose of the visit. LPA's investigation involved records review, tour of the facility, interviews with staff, residents and outside parties.

Regarding Allegation #1 – Staff Mismanaging Residents’ Medication:
LPA interviewed eight (8) residents. Five (5) of the eight (8) residents reported that their medications are not mismanaged and stated that medications are administered consistently at the same time each day without errors. One (1) resident does not take any medication, and another (1) resident was unable to answer due to memory impairment.

LPA interviewed six (6) staff members. Three (3) staff reported that medications are not mismanaged. The remaining three (3) staff stated that they do not administer medications; however, one (1) of these three (3) indicated that they have observed no mismanagement of medications.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250121102453

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM VIEW PLEASANT LIVING	FACILITY NUMBER: 361881195
	VISIT DATE: 04/17/2026

NARRATIVE

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Regarding allegation #2 – Staff left residents in soiled diapers for an extended period of time.

LPA interviewed eight (8) residents. Four (4) residents stated they are not left soiled and that staff respond to their calls in a timely manner. The remaining four (4) residents reported that they either manage their own personal care or do not require the use of incontinence products.

LPA interviewed six (6) staff members. All staff stated that residents are changed every two hours. Staff also reported that residents are checked hourly, and if a resident calls for assistance, they are changed immediately.

Regarding allegation #3 – Staff are not meeting residents’ hygiene needs.

LPA interviewed eight (8) residents. Four (4) residents stated they are on a shower schedule and typically receive two (2) to three (3) showers per week; however, if they request additional showers, staff will accommodate them. These same four (4) residents reported no issues with staff assisting with their hygiene needs. The remaining four (4) residents indicated they do not require assistance with their hygiene needs, but noted that staff provide assistance upon request.

LPA interviewed six (6) staff members. All staff stated they assist residents with their hygiene needs.

Regarding allegation #4 - Staff are not providing adequate food service to residents

LPA interviewed eight (8) residents. All eight (8) residents confirmed that adequate food service is provided, stating there is always enough food for seconds and snacks are consistently offered.

LPA also interviewed six (6) staff members. All six (6) staff confirmed that residents are provided with adequate food service. The administrator stated that grocery shopping is conducted twice a week.

Regarding allegation #5 - Staff are not providing residents with activities

LPA interviewed eight (8) residents. All eight (8) residents confirmed that the facility offers activities such as bingo, arts and crafts, and pen pal writing. Some residents stated that although activities are available, they prefer to keep to themselves or watch television.

LPA also interviewed six (6) staff members. All six (6) staff confirmed that activities are provided; however, most residents prefer to participate primarily in bingo.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 56-AS-20250121102453

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALM VIEW PLEASANT LIVING	FACILITY NUMBER: 361881195
	VISIT DATE: 04/17/2026

NARRATIVE

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Regarding allegation #6 - Staff are falsifying documents

LPA interviewed six (6) residents. All (6) residents stated that, to their knowledge, staff have not falsified any documents. Some residents added that certain individuals simply prefer not to take showers.

LPA also interviewed six (6) staff members. All six (6) staff stated they do not falsify documents and have not been coached to provide false information.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated; meaning that although the allegations may have happened or ate valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and a copy was provided to Administrator Delcie Mucha at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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