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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804212
Report Date: 01/04/2023
Date Signed: 01/04/2023 09:15:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2022 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20221202151148
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804212
ADMINISTRATOR:MELINDA GASKINFACILITY TYPE:
840
ADDRESS:2140 S. EUCLIDTELEPHONE:
(909) 983-5007
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:48CENSUS: 19DATE:
01/04/2023
UNANNOUNCEDTIME BEGAN:
07:58 AM
MET WITH:Assistant Director Jennifer De LunaTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Personal Rights – Staff hit a daycare child while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegations. LPA was given access to the facility by the Assistant Director Jennifer De Luna. LPA toured the facility and took a census. LPAs met with Jennifer to further discuss the complaint/allegation. Previously, on 12/6/2022, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: a child was hit in the mouth by a staff while at the facility

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: A child slipped and fell inside the classroom. Other children saw the child on the ground and began to laugh. The child took exception to being laughed at and retaliated by hitting another child, multiple times, with a soft toy. A staff member walked over to the area where the two children were, to address the situation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20221202151148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804212
VISIT DATE: 01/04/2023
NARRATIVE
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According to the staff member, they walked over and got between the children, to prevent one child from continuing to hit the other. Staff also verbally advised the children not to hit our friends. Staff denied ever being aggressive and/or physical with the child that had hit the other child. Although staff denied being physical, multiple/other accounts of the incident, that were obtained during the investigation described the opposite. One version was that the staff walked over to the child that had slipped and fell and proceeded to hit or “pop” the child in the mouth. A few other versions were described as, the staff walked over to separate the children, once there, the staff went up to the child, that had hit the other with the toy, and slapped the child, in an upward motion, underneath the chin.

Based on interviews conducted, facility documentation, and additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation regarding Personal Rights, is found to be Substantiated.

See LIC 9099-D for cited deficiency

LPA Lopez informed the Assistant Director Jennifer De Luna that this report dated January 4, 2023 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPA Lopez informed the Assistant Director Jennifer De Luna to provide a copy of this licensing report dated January 4, 2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Assistant Director Jennifer De Luna.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20221202151148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804212
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/04/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/05/2023
Section Cited
CCR
101223(a)(3)
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Personal Rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting;
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Assistant Director agrees to conduct a training with staff regarding how to handle and/or manage similar situations. Agenda and sign in sheet to be submitted to the Riverside Child Care Regional Office by 1/5/2023.
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or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not being met as evidenced by the information obtained that a staff slapped or hit a child in the mouth area. This poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/04/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2023
LIC9099 (FAS) - (06/04)
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