364804213-8-2-2022-09-CC-KWIS-CH4NTE-20220808104435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804213
Report Date: 07/26/2022
Date Signed: 08/02/2022 12:40:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/19/2022 and conducted by Evaluator Aman Sharma

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220419115408

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804213
ADMINISTRATOR:	MELINDA GASKIN		FACILITY TYPE:	830
ADDRESS:	2140 S. EUCLID		TELEPHONE:	(909) 983-5007
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	28	CENSUS: 6	DATE:	07/26/2022
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Jennifer Deluna		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Day care child sustained unexplained injuries while in care
Staff did not notify parent of injury

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Aman Sharma and Rachel Zeron arrived at the facility to deliver the findings of this complaint investigation which was initiated on 04/27/2022. LPAs met with acting assistant director, Jennifer Deluna and explained the purpose of today’s inspection was to conclude the complaint investigation. LPAs toured the facility, took census, and discussed the following with the acting Director:

During the investigation, LPAs made observations, reviewed documentation, and conducted interviews with pertinent parties. It was alleged that a day care child sustained unexplained injuries while in care and staff did not notify parent of the injury.

LPAs investigated the allegation and gathered the following information:

PLEASE SEE LIC9099C FOR CONTINUED REPORT.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20220419115408

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804213
	VISIT DATE: 07/26/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was reported, on or about 03/31/2022 that a day care child came home with a bruise over their right eye and sustained unexplained injuries while in care. It was also reported staff did not notify the child’s parent of injury. Staff were interviewed and disclosed that they have not seen any child sustain unexplained injuries while in care. During staff interviews, it was disclosed approximately a week or two ago, a child came to the facility with a swollen eye but was not in care when the injury occurred. Staff also explained the procedures for incident reports; when an incident occurs, a report is written and the child’s parent(s) are contacted by the directors or by staff during pick up. The center keeps a copy of the report and the parent(s) receive a copy.

Based on information obtained during this investigation, through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, these allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the acting assistant director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available upon request for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2