364804214-2-2-2023-09-CC-GSEA-CP3UXD-20230215145811

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804214
Report Date: 02/02/2023
Date Signed: 02/02/2023 11:18:59 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2023 and conducted by Evaluator Patricia Berry

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230110133407

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804214
ADMINISTRATOR:	ASHLEY MORALES		FACILITY TYPE:	850
ADDRESS:	10191 FOOTHILL BLVD		TELEPHONE:	(909) 989-6136
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	72	CENSUS: 59	DATE:	02/02/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Ashley Morales/Director		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff do not ensure that child's diapering needs are met

INVESTIGATION FINDINGS:

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On 2/2/23 at 10:30 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation. LPA met with Ashley Morales/director and was granted access into the facility, toured facility and took a census.

Allegation: Staff do not ensure that child’s diapering needs are met.

During pick-up, it was alleged a child’s diaper was soiled during three separate occasions. LPA reviewed six weeks of documents of staff time sheets, sign in/out sheets, and diaper logs. LPA compared the three documents to determine if there were times diaper changes may have been missed. LPA noted twice there were no entries made of the child’s diaper change after nap.
LPA interviewed four staff. Staff stated diapers are changed every two hours, as needed, and immediately when the child wakes after napping.
(Cont on 9099C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230110133407

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804214
	VISIT DATE: 02/02/2023

NARRATIVE

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Staff stated they log all diaper changes on their “KinderCare APP” as well as provide written documentation to parents at pick-up if they do not have the APP. Staff stated if there was no documentation on the couple of times of the diaper changes; they were not logged off due a co-worker with the iPad being asked to log the diaper change. Staff stated they would change diapers according to each child waking up and also when the child was picked-up from school.

Based on staff interviews, and record reviewed, there is conflicting information on whether staff are ensuring child’s diapering needs are met; therefore, the above allegation is unsubstantiated meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated..

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2023

LIC9099 (FAS) - (06/04)

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