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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804215
Report Date: 05/01/2025
Date Signed: 05/01/2025 03:29:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250410100144
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804215
ADMINISTRATOR:DORA LOPEZ-OSUNAFACILITY TYPE:
840
ADDRESS:10191 FOOTHILL BLVDTELEPHONE:
(909) 989-6136
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:48CENSUS: 0DATE:
05/01/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Dora Lopez-Osuna/directorTIME COMPLETED:
03:53 PM
ALLEGATION(S):
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Staff did not clean up hazardous material
INVESTIGATION FINDINGS:
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On 5/1/25 at 8:00 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Director Dora Lopez-Osuna and was granted access into the facility. LPA toured facility and took a census. No children were present at the time of the visit.

It was alleged staff did not clean-up hazardous material. It was alleged the facility has a rodent problem in the entire facility. It was alleged, dead rodents have been found in the kitchen under the sink, where there is still blood that hasn’t been cleaned up, and there are rodent droppings in the classrooms.
LPAs interviewed pertinent parties, including staff, toured the facility, and reviewed documentation. Staff stated they did notice a pest infestation. Staff stated once they noticed the infestation, they immediately had their monthly pest control services increased to ongoing weekly inspections beginning on 01/31/25.

(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250410100144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804215
VISIT DATE: 05/01/2025
NARRATIVE
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Staff stated the pest control company also sealed all doors and put screens on all outside drains. Staff stated the increase pest control services will be ongoing until further notice. Staff stated in addition to increasing their service of pest control, they had a company clean all carpets in all the classrooms.

LPA’s reviewed weekly pest control invoices, starting from 1/31/25 to current. The invoices are weekly and ongoing. LPAs reviewed a work order dated 4/15/25 for extra cleaning of the classrooms, kitchen, and exterior of the building. LPA’s tour of the kitchen and classroom. LPAs observed what appears to be dried blood on the floor of the kitchen and rodent dropping in one of the school-age classrooms.

Based on LPA’s observation, the above allegation, staff did not clean-up hazardous material, is substantiated, meaning the preponderance of evidence has been met. See LIC 9099-D for deficiency cited.

Exit interview with director appeal rights and notice of site visit issued.

Notice of site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250410100144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804215
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/05/2025
Section Cited
CCR
101238(a)(1)
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 Buildings and Grounds (a) The childcare center shall be clean, safe, sanitary and in good repair always...(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement was not met as evidenced by
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Director stated she will put a plan in place to ensure the classrooms are free of hazardous materials in the future and send the plan to CCL by 5/5/25.
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Based on LPA's observation hazardous material was not cleaned up in the classroom and under the kitchen sink.


This is a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5