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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804216
Report Date: 10/17/2025
Date Signed: 10/17/2025 12:41:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251003115120
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804216
ADMINISTRATOR:DORA LOPEZ-OSUNAFACILITY TYPE:
830
ADDRESS:10191 FOOTHILL BLVD.TELEPHONE:
(909) 989-6136
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:32CENSUS: 19DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Dora Lopez-Osuna/directorTIME COMPLETED:
01:10 PM
ALLEGATION(S):
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Lack of supervision resulting in daycare child sustaining injuries.
Staff not properly securing daycare child’s diaper.
INVESTIGATION FINDINGS:
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On 10/17/25 at 11:20 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with director and was granted access to the facility. LPA toured facility and took a census.

Allegations: Lack of supervision resulting in daycare child sustaining injuries. Staff are not properly securing daycare child’s diaper.

It was alleged a child sustained injuries and staff were unaware of the injury. LPA interviewed all pertinent parties, including staff. Staff stated if a child sustains an injury, they will check the child for any visible signs of the injury, and they will write an “ouchie” for the child’s authorized representative. Staff stated at times, children will fall as they are learning to walk. Staff stated they are unaware of a child sustaining an injury without their knowledge
(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20251003115120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804216
VISIT DATE: 10/17/2025
NARRATIVE
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It was alleged staff are not securing a daycare child’s diaper. LPA interviewed all pertinent parties, including staff. Staff stated they do secure children’s diapers. Staff stated sometimes a child may wiggle around when changing a diaper; however, they always ensure the diaper is securely fastened so there are no concerns of diaper rash or other issues with a loose diaper.

Based on interviews, the above allegations are unsubstantiated. Meaning, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

LPA conducted an exit interview with director. LPA provided a copy of this report, appeal rights, and a Notice of Site visit form was issued. Notice of site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4