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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804251
Report Date: 09/27/2024
Date Signed: 09/27/2024 03:35:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240815082313
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804251
ADMINISTRATOR:GARNATZ, KRISTENFACILITY TYPE:
850
ADDRESS:1730 E. WASHINGTON STREETTELEPHONE:
(909) 824-1004
CITY:COLTONSTATE: CAZIP CODE:
92324
CAPACITY:96CENSUS: 60DATE:
09/27/2024
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Kristen Garnatz, site director TIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff are handling children in a rough manner
Staff are yelling at daycare children
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation in regard to the above allegations received by the department on 08/15/2024. Previous inspections were conducted on 08/22/24 and 09/03/24 as part of this investigation. LPA was given access to the facility by the director, Kristen Garnatz. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the director to further discuss the complaint allegations and to deliver findings.

It was alleged that staff are handling children in a rough manner, and that staff are yelling at day care children. During the course of the investigation, LPA made observations, reviewed relevant documentation and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240815082313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804251
VISIT DATE: 09/27/2024
NARRATIVE
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******************************************AMENDED REPORT**************************************************
During the tour of the initial investigation visit on 08/22/2024, LPA Lama heard staff yell at children in care. LPA Lama was outside the door of a classroom and heard staff yell, "I said pick that up!". During interviews, staff stated they would pull and grab a child if they feel the child needs to be redirected. Furthermore, staff stated if children are not listening, they would speak to children in a loud, stern voice.

Based on interviews conducted and LPA’s own observation during the investigation, the department has determined the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.
See LIC 9099-D for deficiencies.

LPA Aman Lama informed the Director, Kristen Garnatz to provide a copy of this licensing report dated September 27, 2024, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

Exit interview was conducted with assistant site director, Kristen Garnatz. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20240815082313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804251
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
09/30/2024
Section Cited
CCR
101223(a)1
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(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
Based on LPAs own observations and staffs own admission, the facility did not comply with the section cited above.
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Director agrees to make an agenda for items to be discussed for a meeting on 10/14/2024, and submit to the department by POC due date. This meeting will include, but is not limited to: positive childhood guidance, and introduce 5 minute "personal rights" video, sent to the faciity through the department.
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Staff have not been according children in their personal relationships with staff/other persons. Staff are yelling at, pulling and grabbing children. This poses an immediate health and safety risk to children in care.
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Once the meeting is held, director will submit a list of all staff that attended, with their names printed and signed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 09/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3