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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804253
Report Date: 05/18/2022
Date Signed: 05/19/2022 03:54:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2022 and conducted by Evaluator Laura Mejorado
COMPLAINT CONTROL NUMBER: 09-CC-20220314100805
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804253
ADMINISTRATOR:GARNATZ, KRISTENFACILITY TYPE:
830
ADDRESS:1730 E. WASHINGTON STREETTELEPHONE:
(909) 824-1004
CITY:COLTONSTATE: CAZIP CODE:
92324
CAPACITY:28CENSUS: 14DATE:
05/18/2022
UNANNOUNCEDTIME BEGAN:
03:02 PM
MET WITH:Kristen GarnatzTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Personal Rights - A day care child sustained bruising while in care.
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 03/17/2022. LPA met with Director, Kristen Garnatz. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, a day care child sustained bruising while in care.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220314100805
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804253
VISIT DATE: 05/18/2022
NARRATIVE
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It was reported, on or about 03/09/2022, a child sustained bruising on their mid to lower back while in care. During the investigation, it was disclosed staff conduct health screenings when a child is dropped off and they document their observations. However, staff do not check underneath children’s clothes. During interviews, is was disclosed staff did not observe any bruising on the subject child during diaper changes. Additionally, if a child falls and injures themselves, the Director is notified, and an incident report is created by the staff that observed the incident. During interviews, it was disclosed staff did not observe the child fall or being pushed by another child. Other information received during the investigation, the subject child was described as “rambunctious, plays a lot and falls a lot”, however there were no known injuries reported the day the alleged bruising occurred. Therefore, it is unclear if the child sustained the bruise while in care or elsewhere.

Based on information obtained during this investigation, through interviews conducted, review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with Director Kristen Garnatz, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2