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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804286
Report Date: 03/10/2026
Date Signed: 03/10/2026 11:09:10 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251216081234
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804286
ADMINISTRATOR:AMANDA CARTERFACILITY TYPE:
850
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:70CENSUS: 33DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Christa Martinez, site directorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff handled children in care in a rough manner
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 12/16/2025. Previous visits were made to the facility on 12/22/2025, 02/17/2026 and 02/27/2026. LPA was given access to the facility by site director, Christa Martinez. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA then met with the director, Christa Martinez, to further discuss the complaint allegations and to deliver findings.

It was alleged that staff handled children in care in a rough manner. During the investigation, LPA reviewed relevant documentation, made observations and conducted interviews with pertinent parties. LPA gathered the following information:

See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20251216081234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
VISIT DATE: 03/10/2026
NARRATIVE
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It was alleged that staff handled children in care in a rough manner. Interviews with multiple pertinent parties reported observing staff engage in rough handling of children. One pertinent party reported observing a staff person grab and push a child. Another pertinent party reported observing a different staff person pushing a child down onto a cot from the side of the child’s face. In both instances, the children were reported as upset and cried following the incidents.

Based on the information obtained from pertinent parties alone, the Department has determined that the preponderance of the evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. A copy of this report must be made available for the next three years.

See LIC809-D for cited deficiencies.

LPA Aman Lama informed the Director, Christa Martinez to provide a copy of this licensing report dated March 10, 2026, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

LPA Aman Lama informed Director Christa Martinez that this report dated March 10, 2026, document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is(are) immediate risk(s) to the health, safety, or personal rights of children in care.

An exit interview was conducted with the site director, Christa Martinez. A copy of this report, Notice of Site Visit, and Appeal Rights was provided. A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 09-CC-20251216081234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/11/2026
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or witholding of shelter,
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The director agrees to submit an agenda for a meeting and/or training they will hold in the future and submit to the department no later than the POC due date. A follow up of all staff that attend this meeting and/or training with names and signatures of staff who attended will also be submitted at a later time.
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clothing, medication or aids to physical functioning. This was not met as evidenced by: multiple staff pushing and pulling children, resulting in the children crying. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251216081234

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804286
ADMINISTRATOR:AMANDA CARTERFACILITY TYPE:
850
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:35CENSUS: 33DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Christa Martinez, site directorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Child in care sustained an unexplained injury due to staff neglect/lack of supervision.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 12/16/2025. Previous visits were made to the facility on 12/22/2025, 02/17/2026 and 02/27/2026. LPA was given access to the faility by the facility director, Christa Martinez. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA then met with the director, Christa Martinez, to further discuss the complaint allegation and to deliver findings.

It was alleged that a child in care sustained an unexplained injury due to staff neglect/lack of supervision. During the investigation, LPA reviewed relevant documentation, made observations and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20251216081234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
VISIT DATE: 03/10/2026
NARRATIVE
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It was alleged that a child in care sustained an unexplained injury due to staff neglect/lack of supervision while in care at the daycare. When interviewed, staff were unaware the child sustained an injury until it was reported to them. Staff stated the child never showed signs of sustaining an injury nor did they observe any marks on the child while they were in care. Information obtained through interviews was inconsistent with the allegation.

Based on documentation reviewed, and interviews conducted, there is conflicting information for the allegation. Therefore, the allegation is UNSUBSTANTIATED. A finding of an allegation as unsubstantiated means although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the director, Christa Martinez. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was also issued.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5