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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 06/24/2022
Date Signed: 06/24/2022 04:41:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2022 and conducted by Evaluator Aman Sharma
COMPLAINT CONTROL NUMBER: 09-CC-20220325141615
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: DATE:
06/24/2022
UNANNOUNCEDTIME BEGAN:
04:18 PM
MET WITH:Juliana TahanTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Personal Rights- Staff pinched day-care children.
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analyst (LPA) Aman Sharma and Licensing Program Manager (LPM) Kimberly Williams arrived at the facility to deliver the findings of this complaint investigation which was initiated on 03/29/2022. LPM and LPA met with Director, Juliana Tahan. LPM and LPA toured the facility, took census, and discussed the following with the Licensee/Director.

During the investigation, LPA Mejorado made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, staff pinched daycare children.

LPA investigated the allegation and gathered the following information:
It was reported, a daycare child was pinched by staff on their arm hard enough to leave a bruise. It was also alleged; the subject child was observed to have two finger-like marks on their arm. LPA requested photos of the alleged bruising but was unable to receive them, based on a denied request. The incident was described to be a possible form of corporal punishment for misbehaving in class.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220325141615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 06/24/2022
NARRATIVE
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It was disclosed during interviews, that when the child was a “bad listener” they would be sent to the main office where they were pinched. Interviews revealed that when a child misbehaves and does not listen, the Director is called for assistance and takes the children to their office to “calm down”. (Director denies the allegation and states they do not pinch children or use pinching as a form of corporal punishment.) Due to conflicting information, it is unclear if the alleged pinching occurred at the facility.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee/Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Aman Sharma
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2