364804461-2-1-2023-09-CC-KWIS-CNQ3X7-20230203173749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 02/01/2023
Date Signed: 02/01/2023 10:11:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2022 and conducted by Evaluator Laura Mejorado

COMPLAINT CONTROL NUMBER: 09-CC-20221103121817

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804461
ADMINISTRATOR:	TAHAN, JULIANA		FACILITY TYPE:	850
ADDRESS:	1609 CALVARY CIRCLE		TELEPHONE:	(909) 798-2987
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	72	CENSUS: 47	DATE:	02/01/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Juliana Tahan		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Personal Rights - Facility Teacher restrains children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 11/09/22. LPA met with Director, Juliana Tahan. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, facility Teacher restrains children.

LPA investigated the allegation and gathered the following information:

Cont. LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20221103121817

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804461
	VISIT DATE: 02/01/2023

NARRATIVE

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It was reported, staff members were restraining children by holding them in a tight “bear hug”. During staff interviews it was disclosed staff do not restrain children or hold them tight. If a child is throwing chairs or toys, staff try to calm the child down. Staff will sit with the child in between their legs to calm them down. Staff described it as “not in a lock position, not aggressive, not to where the children can’t move, its only when the children are out of control”. During children interviews children disclosed they are not held tight and described staff as being nice. The facility also self reported the incident and conducted an internal investigation. LPA reviewed notes from the internal investigation and there were no disclosures of staff restraining children.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

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