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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 04/20/2023
Date Signed: 04/20/2023 07:28:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230123094846
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 41DATE:
04/20/2023
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Juliana Tahan and Assistant Director Jenny 'TIME COMPLETED:
07:20 PM
ALLEGATION(S):
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DIRECTOR ENROLLED INFANT IN PRESCHOOL PROGRAM
INVESTIGATION FINDINGS:
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On 04/20/2023 Licensing Program Analysts (LPAs) Susan Brewer and Perla Ordones, made an unannounced visit to the facility for the purpose of conducting a complaint investigation and to deliver findings, in regard to the above allegation. The investigation was initiated on 01/26/2023 with LPA Laura Mejorado, and follow-up investigation on 03/24/2023 with LPA Perla Ordones. LPA S. Brewer, were greeted by Director Juliana Tahan, and granted entry into the facility. LPAs met with the Director Juliana Tahan, to discuss the above allegation. LPAs took toured the facility and took a census of children in care.

On today's investigation, LPAs reviewed records, made observations and conducted additional interviews. It was alleged that the facility enrolled a subject child in the preschool program, prior to 24 months of age or 2nd birthday, and that this is a common practice to enroll infant children in the preschool program.

Cont. LIC9099C
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20230123094846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 04/20/2023
NARRATIVE
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During the course of interviews conducted and record reviews for the preschool program, it was revealed that the licensee operated beyond the licensed age limitations to care for children ages 2 years to Kindergarten, when a subject child was enrolled on 12/01/2023 and began attending at 22.5 months of age in the preschool program. It was indicated by pertinent parties interviewed that this was due to an over enrollment in the infant and toddler program. A review of CSR records for the months of December 2022 and January 2023, confirm that a subject child was included in the roster and marked for attendance with other preschool children in the Two’s Classroom, otherwise known as the Discovery Preschool Program, prior to the subject child’s 2nd birthday.

Based on LPAs interviews with pertinent parties and review of records the preponderance of evidence standard has been met, therefore the allegation that the DIRECTOR ENROLLED INFANT IN PRESCHOOL PROGRAM is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division and Chapter Numbers 101161 Limitations on Capacity.

A NOTICE OF SITE VISIT WAS ISSUED AND IS TO BE POSTED IN A PROMINENT LOCATION AT THE FACILITY FOR THE NEXT 30 DAYS ALONG WITH A COPY OF ALL TYPE A DEFICIENCIES (9099D) CITED DURING THIS VISIT. A COPY OF ALL TYPE A DEFICIENCIES CITED DURING THIS VISIT MUST ALSO BE IMMEDIATELY (within 24 hours of the child’s next day in care) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS.

See LIC 9099D for Type B citation

No civil Penalties issued.

Exit interview was conducted and a copy of this report was provided to the Director Juliana Tahan.

This report must be available for review, upon request, for the next 3 years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20230123094846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/21/2023
Section Cited
CCR
101161(a)
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101161 Limitations on Capacity
(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This regulation was not met as evidenced by:
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The licensee agrees to comply with the terms of the license and will submit a written statement acknowledging the understanding of the regulation for admissions. Proof of correction will be submitted to the department before the close of business day on 04/21/2023.
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Based on informatino gathered through interviews and facility reveiw of CSR, Weekly attendence rosters, the licensee failed to comply with the limitations of the license by enrolling and allowing a child under age 2, in the preschool program, which is a potential risk to the health & safety of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3