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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 04/20/2023
Date Signed: 04/20/2023 07:17:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2023 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230316100717
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 41DATE:
04/20/2023
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Juliana TahanTIME COMPLETED:
06:55 PM
ALLEGATION(S):
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Facility not isolating children.
INVESTIGATION FINDINGS:
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On 04/20/2023 Licensing Program Analysts (LPAs) Susan Brewer and Perla Ordones, made an unannounced visit to the facility for the purpose of conducting a complaint investigation and to deliver findings, in regard to the above allegation. The investigation initiated on 03/24/2023 with LPA Perla Ordones. LPAs met with the Director Juliana Tahan, to discuss the above allegation. LPAs took toured the facility and took a census of children in care.

On today's investigation, LPAs reviewed records, made observations and conducted additional interviews.

It was alleged that the facility not isolating children, when children become ill at the preschool.

See LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20230316100717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 04/20/2023
NARRATIVE
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**********THIS IS AN AMENDED REPORT PAGE LIC9099C**********
LPAs Susan Brewer and Perla Ordones, conducted interviews with all pertinent parties. Interviews revealed the facility does not have a designated isolation room or designated isolation restroom for children who become ill while in care. Interviews revealed if a child becomes ill while in care, until an authorized representative picks up the child, the child is placed in an area within the same classroom as the well children.

Based on LPAs interviews with pertinent parties and review of records the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division and Chapter Numbers 101226.2 Isolation for Illness.

A NOTICE OF SITE VISIT WAS ISSUED AND IS TO BE POSTED IN A PROMINENT LOCATION AT THE FACILITY FOR THE NEXT 30 DAYS ALONG WITH A COPY OF ALL TYPE A DEFICIENCIES 9099D CITED DURING THIS VISIT. A COPY OF ALL TYPE A DEFICIENCIES CITED DURING THIS VISIT MUST ALSO BE IMMEDIATELY (within 24 hours of the child’s next day in care) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS.

See deficiency for a Type B citation.

No civil Penalties issued.

This report must be available for review, upon request, for the next 3 years.

Exit interview was conducted and a copy of this report was provided to the Director Juliana Tahan.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2023 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230316100717

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 41DATE:
04/20/2023
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Juliana TahanTIME COMPLETED:
06:55 PM
ALLEGATION(S):
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9
Facility not sending sick children home.
Facility not reporting virus outbreaks.
INVESTIGATION FINDINGS:
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On 04/20/2023 Licensing Program Analysts (LPAs) Susan Brewer and Perla Ordones, made an unannounced visit to the facility for the purpose of conducting a complaint investigation and to deliver findings, in regard to the above allegation. The investigation was initiated on 03/24/2023 with LPA Perla Ordones. LPAs met with the Director Juliana Tahan, to discuss the above allegation. LPAs took toured the facility and took a census of children in care.

On today's investigation, LPAs reviewed records, made observations and conducted additional interviews.

It was alleged that the facility not sending sick children home and the facility not reporting virus outbreaks at the preschool.

During the course of interviews conducted for the preschool program, it was alleged that the licensee director has allowed children to remain at the daycare center, without contacting the autorized representatives,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20230316100717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 04/20/2023
NARRATIVE
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when a child becomes sick from colds, coughs or other unknown illness. Additional interviews conducted with pertinent parties did not support the statement that authorized representatives are not contacted to pick up children that are identified as potentially ill.

It was alleged that facility is not reporting virus outbreaks, due to a staff reporting they were positive for COVID-19, and the facility is not providing a public notice of a potential exposure. During the course of the interviews with pertinent parties, it was revealed that a staff member did report they were positive for COVID-19, and reported the illness to the director, however, no documentation was indicated by the party interviewed, with dates to confirm the allegation took place or that the director was notified of a COVID-19 incident. A follow-up discussion took place with director Julianna Tahan, stated that they will request any children or staff to remain at home for 5 days, and return when they are able to provide a negative test.

Based on interviews with pertinent parties the LPA Susan Brewer and Perla Ordones, were unable to corroborate whether or not the facility is following the plan of operation for sick children or that the licensee had knowledge of a positive COVID-19 incident taking place to report. Therefore, due to conflicting information found throughout this investigation, the department has determined that although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Juliana Tahan. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

No deficiencies were cited during this inspection.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20230316100717
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2023
Section Cited
CCR
101226.2
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101226.2 Isolation for Illness
(a) A center shall be equipped to isolate and care for any child who becomes ill during the day.

This regulation was not met as evidenced by:
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Per director Julianna Tahan, the agency will submit proof of training for staff regarding isolation for illness and knolwedge of plan of operation to isolate, the isolation area and isolation restrooms for children to use. Proof of training, designated areas can be submitted by fax, mail or e-mail on 4/24/2023.
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Based information gatthered through interviews, the facility staff do not have knowledge of an isolation area for children who become ill while in care, which is a potential risk to the health and safe of childen in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5