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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 04/20/2023
Date Signed: 04/20/2023 07:38:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2023 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230203145029
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 41DATE:
04/20/2023
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Juliana TahanTIME COMPLETED:
07:30 PM
ALLEGATION(S):
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Day care sustained injuries due to staff "neglect"/being out of ratio
Staff did not notify day care child's parent of incident in a timely manner
INVESTIGATION FINDINGS:
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On 04/20/2023 Licensing Program Analysts (LPAs) Susan Brewer and Perla Ordones, made an unannounced visit to the facility for the purpose of conducting a complaint investigation and to deliver findings, in regard to the above allegation. The investigation was initiated on 02/09/2023 with LPA Laura Mejorado, and follow-up investigation on 03/24/2023 with LPA Perla Ordones. LPA S. Brewer, were greeted by Director Juliana Tahan, and granted entry into the facility. LPAs met with the Director Juliana Tahan, to discuss the above allegations. LPAs took toured the facility and took a census of children in care.

On today's investigation, LPAs reviewed records, made observations and conducted additional interviews. It was alleged that Day care sustained injuries due to staff "neglect"/being out of ratio and staff did not notify day care child's parent of incident in a timely manner

See LIC9099C
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230203145029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 04/20/2023
NARRATIVE
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**************THIS IS AN AMENDED REPORT LIC9099C PAGE***************
It was alleged a day care child sustained scratches and bumps on their face from another child due to staff neglect and staff/child ratios. Information gathered through facility record reviews, interviews with pertinent parties, and LPA observations revealed the facility was in compliance with staffing ratios during the time of the alleged incident; however, LPAs were unable to determine if the incident occurred due to staff neglect.

It was alleged staff did not notify day care child's parent of incident in a timely manner. Interviews conducted with pertinent parties revealed authorized representatives are notified of incidents either by the KinderCare App, text message, or phone calls. Incidents are documented in writing on the same day of the incident and provided the next time the authorized representative is present. Review of facility records revealed some incident reports were not signed or dated by the children's authorized representatives; therefore, LPAs were unable to determine if authorized representatives were notified of incidents in a timely manner.

Based on interviews with pertinent parties, records reviewed, and facility observations, LPA Susan Brewer, and Perla Ordones, were unable to determine if a child sustained injuries due to neglect or if staff notified a child’s authorized representative in a timely manner. Due to conflicting information found throughout this investigation, the department has determined, although the allegations may have happened, or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Juliana Tahan.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

No deficiencies were cited during this inspection.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4