364804461-12-7-2023-09-CC-AROS-CZMQD8-20240119110420

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 12/07/2023
Date Signed: 12/07/2023 12:41:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2023 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231025102030

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804461
ADMINISTRATOR:	TAHAN, JULIANA		FACILITY TYPE:	850
ADDRESS:	1609 CALVARY CIRCLE		TELEPHONE:	(909) 798-2987
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	72	CENSUS: 33	DATE:	12/07/2023
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Juliana Tahan, Director		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff forced daycare child to nap (Personal Rights)
Staff spoke inappropriately to child in care (Personal Rights)

INVESTIGATION FINDINGS:

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On 12/07/2023 at 8:35 AM, Licensing Program Analysts (LPAs) Raymond Moorehead and Elyse Jones arrived at the facility to deliver the findings of the investigation regarding the above allegation. LPAs toured the facility, took a census, and met with Director Juliana Tahan.

During the course of the investigation, LPAs conducted interviews with pertinent individuals and reviewed files/documentation.

It was reported that staff forced a daycare child to nap. During pertinent interviews, it was disclosed that a majority of the children in the subject classroom have a hard time going down for naptime. Further, in interviews it was disclosed that during naptime, one teacher goes to lunch, and the other teacher supervises the napping children alone. Interviews also disclosed that in order to get the children to sleep, they will sit by them, and pats their backs.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231025102030

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804461
	VISIT DATE: 12/07/2023

NARRATIVE

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During the interview, the allegation of forcing children to sleep was denied and it was stated that if children would get out of their cot, they will be redirected back to their cot. It was also disclosed that children will be provided with a book to read during nap time if they do not want to take a nap. During the investigation, LPAs physically observed the facility’s nap time process. Further, LPAs observed a class where multiple children did not want to nap and started running around the classroom. LPAs observed staff attempting to put all the children down for nap. LPAs interviewed several children but were not able to obtain pertinent information from them due to age and lack of communication.

It was also reported that staff spoke inappropriately to child in care. During pertinent interviews, it was disclosed that a louder tone may used in order to prevent a child from harming themselves or another child. In pertinent interviews, a loud tone was described as saying a child's name in a louder tone in order to catch their attention with the intention to prevent them from misbehavior. LPAs interviewed several children but were not able to obtain pertinent information from them due to age and lack of communication.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2023

LIC9099 (FAS) - (06/04)

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