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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 03/14/2024
Date Signed: 03/14/2024 01:02:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2023 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231220163314
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 60DATE:
03/14/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Juliana Tahan, DirectorTIME COMPLETED:
01:10 PM
ALLEGATION(S):
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Children are being restrained by staff (Personal Rights)
Children are being dragged by the hand by staff (Personal Rights)
Children are being yelled at by staff (Personal Rights)
INVESTIGATION FINDINGS:
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On 03/14/2024 at 12:30 PM, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegations. LPA toured the facility, took a census, and met with Director Juliana Tahan.

During the course of the investigation, LPA conducted interviews with pertinent individuals and reviewed pertinent files/documentation.

It was reported that children are being restrained by staff, children are being dragged by the hand by staff, and that children are being yelled at by staff.

During pertinent interviews, conflicting statements were received regarding the above allegations. A witness stated that they observed the above allegations. Further, information from several staff members stated that they did not witness the above allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20231220163314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 03/14/2024
NARRATIVE
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LPA did not receive consistent statements during children’s interviews. LPA attempted to conduct interviews with children, however due to their ages, LPA was not able to obtain substantial information.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2