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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 06/03/2024
Date Signed: 06/03/2024 03:39:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2024 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240325112445
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804461
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
850
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:72CENSUS: 59DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Jenny McClanahan,, Assistant DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 06/03/2024, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegation. During today's visit, LPA toured the facility and took census.

On 03/25/2024, a complaint was received alleging the following. Staff isolated day care child as a form of discipline.

During the course of the investigation, LPA conducted interviews with pertinent individuals, inspected the facility, and reviewed files/documentation.

It was reported that Staff isolated day care child as a form of discipline. Further, it was reported that the child was observed to be sitting alone at a table eating. It was also stated that the children are isolated without any teachers sitting with them. Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20240325112445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804461
VISIT DATE: 06/03/2024
NARRATIVE
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Pertinent interviews disclosed that the child that would be isolated at a table demonstrates challenging behaviors. Further, staff stated that the subject child requires extra care, redirection, and supervision. The staff member stated that whenever the subject child needs a time to cool down or be re-directed, the staff member would have the subject child sit down with the staff member at a table.

LPA obtained the Positive guidance section of family handbook for children in care. The facility stated that per company policy, they do not practice time-out as a discipline method.

LPA attempted to interview subject child, but was unable to finish a full interview due to not being able to qualify for interviewing.

This agency has investigated the complaint regarding the above allegation. Conflicting statements were received throughout the course of the investigation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Jenny McClanahan, Assistant Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
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