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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804463
Report Date: 03/21/2025
Date Signed: 03/21/2025 03:25:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250116144605
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804463
ADMINISTRATOR:TAHAN, JULIANAFACILITY TYPE:
830
ADDRESS:1609 CALVARY CIRCLETELEPHONE:
(909) 798-2987
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:20CENSUS: 12DATE:
03/21/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Juliana Tahan, DirectorTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff yelled at infant in care (Personal Rights)
INVESTIGATION FINDINGS:
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On 03/21/2025, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 01/24/2025. LPA met with Director Juliana Tahan, toured the facility, took census, and discussed the following.

During the course of the investigation, LPA conducted interviews with pertinent individuals, made observations, and obtained pertinent documentation.

It was reported that a staff member yelled at a child in care.

Continued on LIC 9099-C.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250116144605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804463
VISIT DATE: 03/21/2025
NARRATIVE
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In regard to the allegation of a staff member yelled at a child in care, it was reported that a teacher pulled an infant into the kitchen area and began speaking loudly at the infant. Further, it was reported that the teacher was yelling at a child in care. It was also reported that the child was crying and screaming. Several pertinent interviews including the alleged staff member denied the allegations and stated that they did not witness or have heard of the mentioned allegations. Other pertinent interviews stated that they observed what appeared to be a teacher yelling at children in care. Throughout the course of the investigation, LPA was unable to obtain any further documentation or information regarding the reported allegation. Due to young age of infants, LPA was not able to conduct child interviews.

Throughout the course of the investigation, the Department received conflicting information.



This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.


A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Juliana Tahan, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
LIC9099 (FAS) - (06/04)
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