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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804982
Report Date: 04/03/2025
Date Signed: 04/03/2025 01:41:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250114094808
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804982
ADMINISTRATOR:CRYSTAL REYNOLDSFACILITY TYPE:
850
ADDRESS:13815 PEYTON DRTELEPHONE:
(909) 464-2255
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:96CENSUS: 57DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
08:57 AM
MET WITH:Cassandra Lazalde, Assistant DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not report injuries to child's authorized representative
Staff leave child in soiled diaper for extended period of time
INVESTIGATION FINDINGS:
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On April 3,2025 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to complete and deliver findings for a complaint. LPA conducted a tour of the facility inside & outside and census were taken. During the investigation interviews were conducted with available pertinent parties and documentation was collected.

On January 14, 2025 a complaint was received alleging staff did not report injuries to child's authorized representative. It was noted Child #1 was sent home with bite marks and injuries that were not reported to the Authorized Representative(s). On two separate occasions Child #1 fell resulting in him/her hitting their head. On one occasion Child #1 was taken to Urgent Care due to Child #1 falling two days in a row. During the interviews staff acknowledged Child #1 is very active, likes to climb, and has gotten hurt. All incidents the staff are aware of were reported to the Authorized Representative(s) and/or Management. Staff are unaware of any bite marks.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250114094808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804982
VISIT DATE: 04/03/2025
NARRATIVE
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Additionally, it was alleged staff left Child #1 in a soiled diaper for an extended period of time. It was noted during bath time a welt was discovered on one side in the diaper line of Child #1 that was not there during drop off and the child was sent home four of five days soiled. During interviews staff stated Child #1 is enrolled in the potty training program, however, Child #1 does not communicate when he/she needs to use the restroom which was making it a difficult task but the staff continued training. Child #1 was continuously having accidents that required Child #1’s clothes to be changed into clothes provided by the facility due to Child #1 not having enough of their own clothes. Child #1’s Authorized Representative(s) and the facility came up with a plan to put Child #1 in pull ups provided by the Authorized Representative(s). Staff are unaware of the welt and stated he/she is never sent home soiled. Child #1 has never used a pull up provided by the facility.

This agency has investigated the complaint. Based on the interviews conducted, the review of pertinent documentation, and conflicting information, the allegation is UNSUBSTANTIATED. The Department was unable to interview all Pertinent Parties, medical documentation could not be obtained, and documentation of additional injuries could not be obtained. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2