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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804983
Report Date: 10/03/2024
Date Signed: 10/04/2024 08:55:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Rachel Zeron
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240820100242
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804983
ADMINISTRATOR:CRYSTAL REYNOLDSFACILITY TYPE:
840
ADDRESS:13815 PEYTON DRTELEPHONE:
(909) 464-2255
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:42CENSUS: 12DATE:
10/03/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Crystal ReynoldsTIME COMPLETED:
02:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9

Facility failed to provide a safe environment to children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Rachel Zeron made an unannounced visit to conclude a complaint that was initiated on 09/05/2024. LPA met with Crystal Reynolds, Director. A census was taken, and the facility was toured. LPA indicated the reason for the visit was to conclude the complaint investigation.

It was alleged that facility failed to provide a safe environment to children in care. The complaint alleges that children were involved in inappropriate behaviors. LPA interviewed pertinent individuals regarding the allegation and there were inconsistent statements disclosed regarding the details surrounding the events.

Therefore, due to conflicting information found throughout this investigation this agency has investigated Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time.
An exit interview was conducted and a copy of this report was provided to Crystal Reynolds, Director. Notice of site visit was issued and Director agreed to post the notice for the next 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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