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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364806364
Report Date: 02/13/2025
Date Signed: 02/13/2025 02:48:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250121111848
FACILITY NAME:OSORNO FAMILY CHILD CAREFACILITY NUMBER:
364806364
ADMINISTRATOR:ALMA OSORNOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 649-2229
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:14CENSUS: 0DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
02:05 PM
MET WITH:Alma OsornoTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Personal Rights – child was handled roughly
Infant Safe Sleep – unsafe sleep environment
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Chase Atherton and Laura Mejorado arrived at the facility to provide final investigation findings for the above allegations. LPAs conducted an initial visit on 01/23/2025. LPAs were granted entry by Licensee Alma Osorno and informed them of the purpose of visit. LPAs toured the facility and took census.
During the investigation, LPAs interviewed pertinent parties, reviewed records, obtained evidence, and made observations.

It was alleged that a facility staff handled a child in a rough manner.
The information obtained through out the investigation which consisted of interviews, records review, and collected evidence revealed that the Licensee held the child by their hair while they both walked through a room. Pertinent party interviews and the Licensee’s own admission revealed this was an inappropriate way to handle a child.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250121111848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: OSORNO FAMILY CHILD CARE
FACILITY NUMBER: 364806364
VISIT DATE: 02/13/2025
NARRATIVE
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Additionally, it was alleged that children in care had an unsafe sleep environment.

Evidence obtained was reviewed that depicted a child in care in a car seat while they appeared to be sleeping. Pertinent parties interviewed and Licensee's admission revealed that this child was in care at the time and children in care have slept in car seats.

Based on pertinent party interviews conducted and information received, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 102423(a) and 102425(h) is being cited on the attached LIC9099D. Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights.

LPA Chase Atherton informed Licensee Alma Osorno that this report dated 2/13/2025 document(s) 2 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Chase Atherton informed the Licensee Alma Osorno to provide a copy of this licensing report dated 2/13/2025 that documents any Type A citation(s) to parents of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Alma Osorno. A notice of site visit was given to Licensee Alma Osorno and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250121111848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: OSORNO FAMILY CHILD CARE
FACILITY NUMBER: 364806364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/14/2025
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
This requirement is not met as evidenced by:
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Licensee will submit a written statement of understanding, sign and date and have staff attend an in-service training on personal rights and submit proof of agenda, resources, and staff attendance with signatures to the department by POC due date.
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Based on records review, evidence collected, and pertinent party interviews, the Licensee did not comply with the sections cited above in that a child in care was handled roughly by the hair, which posed an immediate health and safety risk to persons in care.
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Type A
02/14/2025
Section Cited
CCR
102425(h)
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102425 Infant Safe Sleep (h) Car seats shall only be used for transportation purposes and shall not be used for sleeping.
This requirement is not met as evidenced by:
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Licensee will submitted a written statement of understand, sign and date and have staff attaend an in-service training on infant safe sleep and submit proof of agenda, resources, and staff attendance with signatures to the department by POC due date.
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Based on evidence collected and pertinent party interviews, the Licensee did not comply with the section cited above in that children slept in car seats while in care, which posed an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3