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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807483
Report Date: 10/19/2023
Date Signed: 10/19/2023 10:23:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2023 and conducted by Evaluator Laura Mejorado
COMPLAINT CONTROL NUMBER: 09-CC-20230728130732
FACILITY NAME:EVANS FAMILY CHILD CAREFACILITY NUMBER:
364807483
ADMINISTRATOR:EVANS, DEBRAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 347-4757
CITY:RIALTOSTATE: CAZIP CODE:
92377
CAPACITY:14CENSUS: 2DATE:
10/19/2023
UNANNOUNCEDTIME BEGAN:
09:49 AM
MET WITH:Debra EvansTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Physical Plant - Facility is unkempt and not kept free of pests
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Susan Brewer, arrived at the facility to conclude a complaint investigation which was initiated on 08/04/2023. LPA met with Licensee Debra Evans, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties.

It was alleged, facility is unkempt and not kept free of pests.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20230728130732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVANS FAMILY CHILD CARE
FACILITY NUMBER: 364807483
VISIT DATE: 10/19/2023
NARRATIVE
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It was reported, the home was “very dirty” and that several insects such as “spiders and pincher bugs” were observed inside the home. During the initial inspection of the home on 08/04/2023 the following was observed: dust, co-webs, and debris throughout the house, clutter throughout the house, and grease stains on the walls, stove, cabinets, and counters in the kitchen. This allegation is substantiated but was addressed during the initial inspection on 08/04/2023 and a Type A deficiency was cited under the section entitled Operation of A Family Child Care Home, a plan of correction for the previously cited violation was for the home to be deep cleaned. During today’s inspection the home is being maintained in substantial compliance.

Based on observations on 08/04/2023, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), was cited on 08/04/2023, therefore no citation is being issued during today’s inspection.

An exit interview was conducted with the Licensee, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2023 and conducted by Evaluator Laura Mejorado
COMPLAINT CONTROL NUMBER: 09-CC-20230728130732

FACILITY NAME:EVANS FAMILY CHILD CAREFACILITY NUMBER:
364807483
ADMINISTRATOR:EVANS, DEBRAFACILITY TYPE:
810
ADDRESS:116 E. ARBETH STTELEPHONE:
(951) 347-4757
CITY:RIALTOSTATE: CAZIP CODE:
92377
CAPACITY:14CENSUS: DATE:
10/19/2023
UNANNOUNCEDTIME BEGAN:
09:49 AM
MET WITH:Debra EvansTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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9
Personal Rights - Licensee hit and handled children in care in a rough manner
Personal Rights - Licensee spoke inappropriately to children in care
Other - Parents were denied access to the facility
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Susan Brewer, arrived at the facility to deliver the findings of this complaint investigation which was initiated on 08/04/2023. LPA met with Licensee, Debra Evans. LPA toured the facility, took census, and discussed the following with the Licensee.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, Licensee "hit: and handled children in care in a rough manner, Licensee spoke inappropriately to children in care, and parents were denied access into the facility.

LPA investigated the allegations and gathered the following information:
Please see LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 09-CC-20230728130732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVANS FAMILY CHILD CARE
FACILITY NUMBER: 364807483
VISIT DATE: 10/19/2023
NARRATIVE
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Licensee “hit” and handled children in care in a rough manner

It was reported, a child was “dragged” around by their collar causing them to choke. It was also alleged a child was restrained when they misbehaved. Licensee denied the allegation. Staff interviews disclosed they have not observed children being pulled by the collar or restrained. Staff stated if a child misbehaves, they are put on the “time out” chair. Children interviews disclosed if a child misbehaves, they are put on “time out” for 2-5 minutes, but children deny being pulled by the collar or restrained. However, licensee and staff disclosed there was an incident that occurred where a child had to be restrained due to them trying to cause harm to themselves and other children while in care. The licensee explained the child had severe behavioral challenges, during the child’s temper tantrums and/or uncontrolled outbursts they would throw chairs and attempt to hit the licensee, staff, and other children. Licensee stated she only restrained the child temporarily for safety and to “calm” the child, while notifying the child’s parent.

Licensee spoke inappropriately to children in care

It was reported, staff used inappropriate language (profanity) and called children derogatory names while in care. Licensee denies the allegation and states they have a stern voice, but do not use foul language. Children interviewed denied staff using inappropriate language or them being called derogatory names while in care. However, it was alleged two children were called derogatory names by licensee when they misbehaved, attempts to interview subject children were made but were unsuccessful. Therefore, there is conflicting information related to this allegation, there is no evidence to corroborate or negate the allegation.

Parents were denied access to the facility

It was reported, a parent was denied access into the home. Licensee denies the allegation. Licensee stated parents would either drop off and pick up at the door or text when they have arrived. This policy has been in place since the pandemic and licensee states no parents have voiced any concerns. Licensee stated this policy works for the parents, but they always have the right to come inside but cannot use the bathroom due to a prior incident at the home. Children interviews disclosed parents will text when they arrive, and the children will walk out to the car.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 09-CC-20230728130732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVANS FAMILY CHILD CARE
FACILITY NUMBER: 364807483
VISIT DATE: 10/19/2023
NARRATIVE
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Based on information obtained during this investigation; through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the above allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 10/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/19/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7