<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807780
Report Date: 08/29/2024
Date Signed: 08/29/2024 07:24:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2024 and conducted by Evaluator Rachel Zeron
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240807092939
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364807780
ADMINISTRATOR:DIEHL, JENNIFERFACILITY TYPE:
850
ADDRESS:15928 LOS SERRANOS COUNTRY CLBTELEPHONE:
(909) 606-7744
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:98CENSUS: 40DATE:
08/29/2024
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Amy Halit - Director TIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9

Facility failed to provide a safe environment for the children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to continue the complaint investigation initiated on 08/07/2024 concerning the above allegation. During the visit, LPA Zeron took a census of the children present, conducted additional interviews and met with Director, Amy Halit to discuss the outcome of the complaint investigation. Based on all the information obtained, the following is the outcome of the investigation:

During the investigation, LPA made observations, conducted interviews with staff and all other relevant individuals pertinent to this investigation. It is alleged that on 07/26/2024 a child received injuries while in care, Child #1(C1) was hit in the head with a toy by Child #2 (C2), which caused a small cut on the child's head. C2 was put on a behavioral plan that day. Another incident occurred on 08/05/2024, with the same child, C1, who was scratch on the neck with a toy by C2. The director called the responsible party for C2 and had the child picked up early as part of the behavioral plan.The responsible party for C1 was upset that their child was being targeted by C2. Between the time of 07/26/2024 and 08/05/2024, C2 had multiple incidents that were logged by staff, hitting, throwing toys, kicking and pushing of different children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240807092939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807780
VISIT DATE: 08/29/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The incidents with C2 had been ongoing for over a year and was never put on a behavioral plan by the previous director, which children are now being accessed for behavioral issues by the new director going forward

Director indicated that C2 was dis-enrolled on 08/06/2024, a meeting was had with C2's responsible party to discuss the ongoing behaviors and that C2 was dis-enrolled the day. The Director offered resources for the parent at time of dis-enrollment.

Based upon the information gathered and interviews conducted, the preponderance of evidence standard has been met, and therefore, the allegation, Child received injuries while in care is found to be SUBSTANTIATED.

See LIC 9099D for deficiency cited.

An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Amy Halit. Appeal rights were discussed and provided during the exit interview.
A notice of site visit and a copy of the LIC9099D was given and must remain posted for the next 30 days. Failure to post will result in a civil penalty.
Director must have parents of all current and any newly enrolled children within the next 12 months, complete the Parent Notification Requirements form LIC 9224, and place the completed form in the child’s facility file. A civil penalty of $100 per violation will be assessed for noncompliance
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240807092939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807780
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/30/2024
Section Cited
CCR
101223(a)
1
2
3
4
5
6
7
Personal Rights The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not being met as evidenced by:
1
2
3
4
5
6
7
Director has put in place a behavior plan for C2 on 07/26/2024, and C2 was later disenrolled on 08/06/2024 for contined behavioral issues. Director will continue to assess children and put a behavioral plan in place as needed. Director agrees to write a letter of understanding in regards to personal
8
9
10
11
12
13
14
Based on interviews conducted and records review it was found that C2 was put on a behavioral plan after approximately year of C2 violating children's personal rights. Facility failed to provide a safe environment for the children in care.
This poses an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
rights and putting children on a behavioral plan when necessary. POC is to be emailed to LPA Zeron by POC date.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3