364807780-10-4-2024-09-CC-AROS-DDUR9E-20250213114925

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364807780
Report Date: 10/02/2024
Date Signed: 10/04/2024 08:57:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240911160327

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364807780
ADMINISTRATOR:	AMY HALIT		FACILITY TYPE:	850
ADDRESS:	15928 LOS SERRANOS COUNTRY CLB		TELEPHONE:	(909) 606-7744
CITY:	CHINO HILLS	STATE: CA	ZIP CODE:	91709
CAPACITY:	98	CENSUS: 44	DATE:	10/02/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Amy Halit - Director		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff did not prevent child from behaving inappropriately with another child in care

Staff did not ensure reporting requirements were followed

Staff did not prevent child from touching another child inappropriately

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rachel Zeron made an unannounced visit to conclude a complaint that was initiated on 09/11/2024. LPA met with Amy Halit, Director. A census was taken, and the facility was toured. LPA indicated the reason for the visit was to conclude the complaint investigation.

It was alleged that staff did not prevent child from behaving inappropriately with another child in care.
The complaint alleges that a child exposed themself to another child at nap time, Interviews with staff and other pertinent individuals could not validate that this occurred, some individuals were unavailable to be interviewed. This allegation has been deemed unsubstantiated.

It was alleged that: Staff did not prevent child from touching another child inappropriately. The complaint alleges that while children were in the bathroom a child was poked by another child. Interviews with staff and other pertinent individuals could not validate that this occurred. some individuals were unavailable to be interviewed. This allegation has been deemed unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240911160327

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364807780
	VISIT DATE: 10/02/2024

NARRATIVE

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It was alleged that: staff did not ensure reporting requirements were filed. Due to the LPA unable to corroborate the above allegations, this allegation could not be validated. this allegation has been deemed unsubstantiated.

Therefore, due to conflicting information found throughout this investigation this agency has investigated Although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time.

Exit interview was conducted with the Director. Amy Halit. Notice of Site Visit was issued and must be posted for 30 day. A copy of this report was provided to the facility. A copy of this report must be made available to the public for 3 years.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Rachel Zeron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024

LIC9099 (FAS) - (06/04)

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