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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807780
Report Date: 02/05/2026
Date Signed: 02/05/2026 04:47:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251223153111

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364807780
ADMINISTRATOR:AMY HALITFACILITY TYPE:
850
ADDRESS:15928 LOS SERRANOS COUNTRY CLBTELEPHONE:
(909) 606-7744
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:43CENSUS: 25DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Karina HinesTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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Licensee did not ensure required staff-to-child ratios were maintained.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the facility representative Karina Hines and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census at the start of the visit.
During the investigation, LPA made observations, conducted interviews with pertinent parties, reviewed records.

It was alleged that Licensee did not ensure required staff-to-child ratios were maintained.

Information gathered stated that the facility does not operate out of ratio. Information gathered stated the facility responds quickly to avoid being out of ratio. Information gathered stated the facility uses walkie talkies to contact management if there is a need for more staff in a room.
SEE LIC9099C for a continuation of this report...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20251223153111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807780
VISIT DATE: 02/05/2026
NARRATIVE
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However, other information gathered stated that the facility sometimes operates out of ratio. Information gathered stated this occurs when children are dropped off in quick succession and not all staff are present yet, causing rooms to operate out of ratio. Information gathered stated this lasts for a short amount of time until another teacher can enter the classroom. Facility records reviewed stated that 3 out of 3 randomly selected dates showed multiple instances where different rooms were left out of ratio for 5 or more minutes at a time.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101216.3(a) is being cited on the attached LIC9099D.

LPA Atherton informed facility representative Karina Hines that this report dated 2/5/2026 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Atherton informed the facility representative Karina Hines to provide a copy of this licensing report dated 2/5/2026 that documents any Type A citation(s) to parents of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the facility representative Karina Hines A notice of site visit was given to facility representative Karina Hines and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20251223153111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807780
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/06/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.
This requirement is not met as evidenced by:
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Facility will submit proof (copies) of a detailed plan on how they will prevent further instances of operating out of ratio, especially during the morning hours and transition times. This plan will include how & when the staff will contact management regarding ratio.
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Based on record reviews and interviews, the licensee did not comply with the section cited above in that there were at least 3 out of 3 randomly selected dates that showed multiple rooms where the facility was operating outside of the 1:12 teacher to preschool age child ratio for 5 minutes or more.
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This plan will be signed and dated by all staff members that work in the preschool age program. This will be submitted to the Department by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
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