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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807781
Report Date: 03/14/2023
Date Signed: 03/14/2023 03:38:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2023 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230217130002
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364807781
ADMINISTRATOR:DIEHL, JENNIFERFACILITY TYPE:
840
ADDRESS:15928 LOS SERRANOS COUNTRY CLBTELEPHONE:
(909) 606-7744
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:52CENSUS: 25DATE:
03/14/2023
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Jennifer DiehlTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Facility failed to provide a safe environment
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Blanca Ruiz and Elyse Jones arrived at the facility to conclude an investigation into the above allegation, prior inspections were made on 02/27/23 and 03/09/23. LPA met with Director, Jennifer Diehl. Interviews were conducted with relevant parties and facility records were reviewed during the investigation process. It was alleged that facility failed to protect the Health and Safety of children in care resulting in children being hit physically on multiple occasions by another child(ren) attending the facility.
Information and documentation collected during the course of the investigation revealed that a child(ren) has/have slapped, punched, scratched, kicked, pushed, shoved and pulled their hair on numerous occasions during the current school year. Staff have also been kicked, pushed and scratched by the same child (ren) on several times. Documentation shows incidents involving child(ren) and/or staff being hit, kicked and scratched during day care hours. Documentation was provided by the facility which revealed 10 incidents involving the same child(ren) hitting other children within the last 1-2 month period and several other incidents involving the same child(ren) since their enrollment. Children at the facility expressed feeling concerned with their safety and/or the teacher(s) safety.
(CONTINUED ON LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20230217130002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807781
VISIT DATE: 03/14/2023
NARRATIVE
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It was disclosed during interviews with a random group of children in care that they feel sad, mad, frustrated, nervous and on guard when child(ren) in question is/are present since their behavior is unpredictable at times and unable to controlled by one staff.
 
Based on LPA’s observation(s), documents received, and information obtained during interviews conducted, the preponderance of evidence standard has met. The above allegation is SUBSTANTIATED

SEE LIC 9099-D for the deficiencies cited

Exit interview conducted and report  was reviewed with Director, Jennifer Diehl. A Notice of Site Visit and Type A Deficiency was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Appeal Rights discussed and given to facility representative, along with a copy of this report and LIC 9224 was given to the licensee or facility representative. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility for the next 12 months.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20230217130002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807781
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/15/2023
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by:
There were 10 incidents documented in a 1-2 month period involving the same child(ren) hitting other children.

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Licensee agrees to provide staff with training memo on Personal Rights and submit written statement of understanding from staff with their signatures by 03/15/2023. Director also agrees to provide in service training on Personal Rights to CCL with sign in sheet/ agenda of topic and date and time of training by 03/31/2023
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Facility failed to protect the safety of the children. This is an immediate Health and Safety Risk for the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3