364808468-3-25-2026-12-CC-FPEA-DSYPBQ-20260409111044

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364808468
Report Date: 03/25/2026
Date Signed: 03/25/2026 01:00:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Crystal Ali

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260320122558

FACILITY NAME:	KALEIDOSCOPE CHILDREN'S CENTER		FACILITY NUMBER:	364808468
ADMINISTRATOR:	SUZANNE SILVA		FACILITY TYPE:	850
ADDRESS:	12883 AMETHYST ROAD		TELEPHONE:	(760) 952-1146
CITY:	VICTORVILLE	STATE: CA	ZIP CODE:	92392
CAPACITY:	54	CENSUS: 13	DATE:	03/25/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Patricia Jacobs, Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Allegation #1: Personal Rights: Children hit child and staff did nothing about it.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On March 25, 2026, Licensing Program Analyst (LPA), Ali conducted an unannounced complaint 10 day and findings inspection to Kaleidoscope Children’s Center. LPA met with Director (facility representative) who granted access. The purpose of the inspection was to present 10 day and findings from complaint investigation (3/20/2026) regarding the above allegation. LPA discussed the allegation details with Director. LPA observed 13 daycare children, 2 staff, and 1 director present in the facility.
During the investigation, LPA conducted interviews with all relevant parties. Based on observations, interviews, record reviews, the evidence revealed inconsistent statements with Allegation #1: Children hit C1 and staff did nothing about it. The allegation could not be corroborated. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
An exit interview was conducted, the report was read, and a copy of this report was left with the Director with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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