364808910-2-5-2025-09-CC-AROS-DE3PWV-20250220104120

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364808910
Report Date: 02/05/2025
Date Signed: 02/05/2025 09:50:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2024 and conducted by Evaluator Taityana Benson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241206145839

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364808910
ADMINISTRATOR:	BOYCHUK, MILLE		FACILITY TYPE:	830
ADDRESS:	13523 BASELINE		TELEPHONE:	(909) 463-6598
CITY:	FONTANA	STATE: CA	ZIP CODE:	92336
CAPACITY:	32	CENSUS: 18	DATE:	02/05/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Millie Boychuk, Director		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of Supervision: Child received and unexplained injury while in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Taityana Benson and Eric Ramos arrived at KinderCare Learning Center to deliver the unsubstantiated findings of the above complaint allegation. LPAs meet with Director, Millie Boychuk, conducted a tour of the facility inside and outside, and took a census. On December 06, 2024, a complaint was received alleging a child received an unexplained injury while in care. An in-person 10-day inspection was initiated by Investigations Branch (IB) Investigator, Edward Hector on December 13, 2024. During the initial inspection, Investigator, Edward Hector met with the Director, Millie Boychuk. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

Although, LPA Taityana Benson is delivering the unsubstantiated findings, the complaint allegation was investigated by Investigations Branch (IB) Investigator, Edward Hector.

Report LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20241206145839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364808910
	VISIT DATE: 02/05/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Per interviews conducted, and information gathered, the investigation revealed that an injury was detected on an infant’s right thigh. Pertinent parties stated they did not cause injury to the infant, nor did they witness an injury to the infant. It was disclosed that there was always two staff present providing supervision in the infant room. Based on interviews with pertinent parties and records obtained throughout the investigation, during the week of November 11, 2024, the infant attended the facility at least four days. It was disclosed during the week of November 11, 2024, the infant did not display signs of distress. It was also disclosed that the staff provide supervision to infants in care and did not observe any bruises on the infant on their last day in care nor leading up to their last day in care at the facility, during the week of November 11, 2024. It should be noted, the parent of the infant did not observe bruising or swelling upon drop off or during pick up from the facility on any of the days of attendance. It was disclosed, later, during the week of November 11, 2024, the parent observed swelling on the infant’s right thigh. Therefore, the investigation could not determine if the infant sustained an injury while in care at the facility or elsewhere. Lastly, the investigation did not reveal if the injury to the infant was a result of lack of supervision while in care at the facility.

Although the allegation regarding a child received and unexplained injury while in care may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and report was reviewed with Director, Millie Boychuck.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2