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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809075
Report Date: 04/19/2022
Date Signed: 04/19/2022 10:28:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220406121652
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809075
ADMINISTRATOR:ALISA HOLTEGARRDFACILITY TYPE:
850
ADDRESS:960 W. BLOOMINGTONTELEPHONE:
(909) 877-3399
CITY:BLOOMINGTONSTATE: CAZIP CODE:
92316
CAPACITY:104CENSUS: DATE:
04/19/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Monica BorroyoTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 04/19/22 at time listed above Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Assistant Director, Monica Borroyo regarding the above allegation, which were received on April 06th, 2022.

The following was alleged: Facility operating out of ratio

It was alleged the facility exceeds staff/child ratios by one or more children for periods of up to 15 minutes.

On 04/12/2022, LPA Giese made an unannounced visit to the facility. LPA reviewed records/documents, interviewed staff, and made direct observations of teacher to child ratios in all functioning classrooms. During this time, the facility’s staff/child ratio was found to be in compliance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220406121652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809075
VISIT DATE: 04/19/2022
NARRATIVE
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On 04/19/2022, LPA made a subsequent unannounced visit to the facility to observe staff/child ratios. LPA directly observed adequate and qualified staff for the number of children and found the facility to be in compliance. Additionally, LPA reviewed multiple Child Supervision Records (CSR) from past dates which indicated the facility has maintained and documented staff/child ratios during all hours of operation. LPA did not observe any recorded incidents of the facility operating out of ratio in any observed CSR records.

As part of the investigation process, LPA interviewed the Director and facility staff directly involved in the operations and supervision of children enrolled in the Facility’s preschool program. LPA recorded conflicting information from individuals interviewed from what is being alleged. Some staff deny the facility is ever out of ratios while others acknowledge that at times, the facility can be over ratio for brief periods of times. LPA was unable to determine dates, times, number of occurrences or review documents to support staff’s statements to corroborate the allegation of this complaint.

Therefore, due to conflicting information found throughout this investigation this agency has investigated the complaint alleging Facility is operating out of ratio. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Assistant Director during this inspection on 04/19/2022.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2