364809075-8-31-2023-09-CC-KWIS-CVKS7B-20230911133716

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809075
Report Date: 08/31/2023
Date Signed: 08/31/2023 04:28:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230601081131

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809075
ADMINISTRATOR:	ALISA HOLTEGARRD		FACILITY TYPE:	850
ADDRESS:	960 W. BLOOMINGTON		TELEPHONE:	(909) 877-3399
CITY:	BLOOMINGTON	STATE: CA	ZIP CODE:	92316
CAPACITY:	72	CENSUS: 49	DATE:	08/31/2023
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Director Alisa Holtegaard		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Personal Rights: Facility staff locked day care child in a bathroom.

INVESTIGATION FINDINGS:

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On the above date and time Licensing Program Analysts (LPAs) Susan Brewer and Laura Mejorado, made an unannounced visit for the purpose of concluding a complaint investigation and to deliver findings regarding the above Personal Rights allegation. The complaint investigation was initiated on 06/06/2023 and a follow-up investigation was conducted on 08/24/2023, by LPA Susan Brewer. LPAs were greeted by a staff member and stated the Director Alisa Holtegaard was away from the facility. LPAs were granted entry into the facility, toured the facility and took a census of 49 children in care. Director arrived at 2:30 PM.

On today's inspection, LPAs reviewed records, made observations, and conducted additional interviews.
It was alleged facility staff locked a day care child in a bathroom.

Continued LIC9099C

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230601081131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809075
	VISIT DATE: 08/31/2023

NARRATIVE

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It was alleged that facility staff locked a day care child in a bathroom. Staff denied the allegation and there were no other disclosures or information found that corroborated the allegation. LPAs Susan Brewer and Laura Mejorado inspected the facility bathrooms designated for preschool children and conducted interviews with pertinent parties which revealed that 2 preschool classes have 4 bathrooms stalls with half doors installed. LPAs observed 2 of the 4 half doors to be made of clear plexiglass, that latches and unlatches easily for daycare children. LPAs observed a 3rd classroom designated for preschool to have 2 bathrooms stalls with full doors that do not have locks. During the investigation, pertinent interviews revealed facility staff stand outside the bathroom, in the doorway, to supervise daycare children when using the bathrooms. Multiple interviews disclosed the subject child was locked in a restroom by another peer child under someone else’s care, but not at this facility. In addition, evidence gathered from an outside agency revealed there was a separate investigation which resulted in a determination of “No crime suspected”.

However, at 2:55 PM to 2:57 PM during today’s inspection of the Pre-K room, LPAs Susan Brewer and Laura Mejorado, observed a daycare child enter the bathroom and close the door completely shut, while a staff stood outside of the bathroom in the general area of the classroom. At 3:02 PM to 3:04 PM LPAs observed a second daycare child enter the bathroom and close the door completely shut, while a staff stood outside of the bathroom door. Although the doors to the bathrooms in the Pre-K room do not lock, LPAs verified that children are able to close the doors shut to promote privacy, which prevented staff from providing 100 percent supervision as required in Title 22 Regulation. Therefore, the LPAs were unable to confirm if a subject child may or may not have used a bathroom with the door shut and/or made to feel as through a door was locked while they were using the bathroom at the facility.

Although the allegation that facility staff locked a day care child in a bathroom may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur due to the facility bathroom doors not having locks, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director Alisa Holtegaard, and a copy of this report was provided.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

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