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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809075
Report Date: 11/14/2025
Date Signed: 11/14/2025 02:06:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Eric Ramos
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251110082846
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809075
ADMINISTRATOR:MELISSA SPEAKMANFACILITY TYPE:
850
ADDRESS:960 BLOOMINGTON AVENUETELEPHONE:
(909) 877-3399
CITY:BLOOMINGTONSTATE: CAZIP CODE:
92316
CAPACITY:72CENSUS: 52DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
11:19 AM
MET WITH:Melissa SpeakmanTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff left child unattended.
INVESTIGATION FINDINGS:
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On this date and time listed, Licensing Program Analysts (LPAs) Eric Ramos and Elyse Jones arrived at the facility to initiate and conclude a complaint investigation. LPAs met with Director Melissa Speakman, toured the facility, took census, and discussed the following.

During the investigation, LPAs made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, a child was left alone in the classroom.

LPAs investigated the allegation and gathered the following information: Please see LIC9099C.
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20251110082846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809075
VISIT DATE: 11/14/2025
NARRATIVE
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It was reported, on or about 11/04/2025 that a child was left alone in the classroom during transition time from napping to outside play. The information obtained through relevant individuals in this investigation revealed that a staff member walked into the classroom and noticed the child sleeping alone. Pertinent parties disclosed that the child was alone in the classroom for about fifteen minutes.

Based on LPAs interviews and documentation the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

A Civil Penalty has been assessed during this inspection. Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”. YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.

LPAs Ramos and Jones informed Director Melissa Speakman that this report dated 11/14/2025 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPAs Ramos and Jones informed the Director to provide a copy of this licensing report dated 11/14/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Director Melissa Speakman.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20251110082846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809075
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/15/2025
Section Cited
HSC
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time…
This was not met as evidenced by:
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Licensee agrees to have staff members review the Providing Care and Supervision sheet that was created by the Director. Additionally, Director will create a sign in sheet that shows proof of attendance and completion date of each staff member.
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Based on documentation and interview, a child was left alone for about 15 minutes in the classroom which is an immediate health, safety or personal rights risk to children in care.
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An immediate civil penalty of $500 was assessed on today's visit.

An informal meeting will be scheduled by the Department and is in the discretion of the Licensing Program Manager (LPM).
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5