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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809077
Report Date: 11/22/2023
Date Signed: 11/22/2023 02:57:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2023 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230915130615
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809077
ADMINISTRATOR:ALISA HOLTEGARRDFACILITY TYPE:
830
ADDRESS:960 W. BLOOMINGTONTELEPHONE:
(909) 877-3399
CITY:BLOOMINGTONSTATE: CAZIP CODE:
92316
CAPACITY:23CENSUS: 14DATE:
11/22/2023
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Assistant Director, Melissa SpeakmanTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On 11/22/2023 at 11:10 a.m., Licensing Program Analyst (LPA) Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation into the above allegation. A complaint inspection was initiated by LPA Ruiz on 09/21/2023. LPA met with Assistant Director, Melissa Speakman to provide complaint findings related to the above allegation. During today’s inspection, the facility was toured, and census was taken. LPA verified teacher to child ratio and observed care and supervision to be in compliance with Title 22 regulation on 11/22/2023. The facility serves infant children ages 6 weeks to 2 years old in Classrooms N.1 and N.2. This is a combination center, and other programs are preschool and school age. The following was alleged: It was reported that Staff did not provide adequate supervision to children in care. LPA investigated the above allegation and gathered the following information:
On or about 09/2023, It was alleged that teachers at the facility are not attending to an infant’s needs. Allegedly, a witness observed a child(ren) with “runny noses and dry boogers”; reportedly the witness was concerned because an infant’s nose was “red and bloody”.
Please see Lic 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20230915130615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809077
VISIT DATE: 11/22/2023
NARRATIVE
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It is also alleged an infant was also seen chewing a rock; size and type of rock was not described by the witness, however it was reported that there was a construction site on the back of the facility. Information was discussed with the facility administrators.
Per facility Director, Alisa Holtegarrd, center had been under renovation for couple of weeks and parents “seem to be thrilled” with the new upcoming preschool playground. Construction started on 09/07/2023 to install the new playground equipment and artificial grass. Per information provided by administration, parents and visitors at the facility were immediately informed upon entering the facility of the renovation project; since this site has infant, preschool and school age programs and they were all affected when the project initiated. Per Director, administration staff verbally informed parents of the changes and new ways to enter classrooms as the flow of traffic had to be shifted due to the construction project in progress. Facility did not have signage on the door for parents and visitors until 09/21/2023. Staff denies the allegation and reports not having any reported incidents of infant(s) chewing rocks. However, although staff have no recollection of the incident, it is typical that children in this age range and cognitive stage explore their environments by taking things from their hands to their mouths.
During inspection conducted on 09/21/2023, LPA observed the infant playground adjacent to the new preschool playground area. Both playgrounds are separated by a black iron fence with bars; the fencing has a space of approximately 3” inches across. Director explained that barriers were placed on all playground fences and/or covered to avoid construction debris crossing over into other areas. However, it was acknowledged as a possibility due to the air blowing across the playground. As LPA entered the infant playground, teacher to child ratio was 1:4. A teacher was observed cleaning discharge from an infant’s nose, two other teachers were next to three other infants who were observed by LPA playing on the opposite corner of the playground next to the iron fence. Infants were seen happily pulling grass and having dirt on their hands, as they were exploring the texture of all the elements around them. Due to the age of infants, no interviews were conducted with children. Based on the information obtained and observed during the investigation, there is conflicting information regarding the allegation. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.

Exit interview conducted and report was reviewed with facility Assistant Director Melissa Speakman Notice of Site Visit was given and must remain posted on, or immediately adjacent to, the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2