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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809077
Report Date: 10/16/2024
Date Signed: 10/16/2024 01:45:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2024 and conducted by Evaluator Perla Ordones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240819121841
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809077
ADMINISTRATOR:ALISA HOLTEGARRDFACILITY TYPE:
830
ADDRESS:960 W. BLOOMINGTONTELEPHONE:
(909) 877-3399
CITY:BLOOMINGTONSTATE: CAZIP CODE:
92316
CAPACITY:23CENSUS: 17DATE:
10/16/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Director Melissa SpeakmanTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Staff do not ensure safe food hygiene practices are followed

Staff exposed day care children to hazardous fumes

Staff do not ensure required ratios are maintained
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 08/28/2024. LPA met with Director Melissa Speakman. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240819121841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809077
VISIT DATE: 10/16/2024
NARRATIVE
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Staff do not ensure safe food hygiene practices are followed:
It was reported, on or about August of 2024, that several staff members share personal food and drinks brought in from outside the facility with children in the toddler classroom. Additionally, it was stated that staff give unwanted food touched or eaten by another child to other children and will also allow other children to use utensils already used by another child. LPA conducted interviews with pertinent parties. Some pertinent parties stated that they had personally witnessed or had staff members admit to them that staff have given personal food or drinks to children in the toddler classroom. However, this could not be confirmed with all pertinent parties. Additionally, it could not be confirmed with pertinent parties that staff were giving touched food or utensils to other children. Pertinent parties stated that the facility provides food for the children and that it is procedure for staff to set aside used utensils in a bucket that is to be taken to the kitchen to be cleaned. Some pertinent parties stated that staff were allowed to bring in personal food into the classroom while others stated that staff eat personal food in the break room or outside the classroom.

Staff exposed day care children to hazardous fumes:
It was reported, on or about 08/16/2024, that staff members use large amounts of bleach to clean the toddler classroom while children were napping. Additionally, it was stated that the bleach smell is very strong and that the staff do not open the windows to ventilate the room. LPA conducted interviews with pertinent parties. Some pertinent parties stated that they had personally witnessed staff utilize bleach while children were present and that the bleach smell could be smelled from the next room. However, this could not be confirmed with all pertinent parties. Some pertinent parties stated that bleach is used at the facility but that it is only to be used after hours when children are not present.

Staff do not ensure required ratios are maintained:
It was reported, on or about August of 2024, that staff members walk out of the toddler classroom to use the restroom or go to the office which causes the classroom to be out of ratio. LPA conducted interviews with pertinent parties. Some pertinent parties stated that they had personally witnessed staff walk out of the Toddler classroom. However, this could not be confirmed with all pertinent parties. Additionally, pertinent parties stated that the facility has walkie talkies for staff to use to communicate with other staff or management but that it has not been utilized as of late. Pertinent parties stated that staff will sometimes come to the office to communicate with management but that they come during their breaks or when they know there is enough staff left in the classroom to maintain ratio.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20240819121841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809077
VISIT DATE: 10/16/2024
NARRATIVE
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Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Melissa Speakman.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3