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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 07/26/2021
Date Signed: 07/29/2021 09:16:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210618152606
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809087
ADMINISTRATOR:BRITTANY MCGUIREFACILITY TYPE:
850
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:72CENSUS: 54DATE:
07/26/2021
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Brittany McGuireTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Teacher grabbed daycare child resulting in injury
Teachers yell at daycare children
INVESTIGATION FINDINGS:
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Original report was amended on 07/26/2021 at time of visit to add allegations

On 07/26/21 at 11:20 am Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Brittany McGuire regarding the above allegations, which were received on June 18th, 2021.

The following was alleged: Teacher grabbed daycare child resulting in injury and teachers yell at daycare children.

During the investigation, LPA conducted interviews with all pertinent parties, reviewed records/documents, and made direct observations. Prior to receiving the complaint, the facility submitted an Unusual Incident Report (UIR) to Licensing regarding the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20210618152606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
VISIT DATE: 07/26/2021
NARRATIVE
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On 06/28/2021 and 07/19/2021, LPA Giese made unannounced visits to the facility. All staff interviewed stated no staff has grabbed a child. Staff statements disclosed teaching staff do not yell at children but use a firm and direct tone of voice when redirecting children. Staff stated wearing the required face covering has had some challenges when communicating with children. Staff often find themselves repeating themselves or increasing their speech volume so their voice will travel when they need to address children who are not nearby.

There was conflicting information received during the investigation from what was alleged. This agency has investigated the complaint alleging a teacher grabbed a daycare child resulting in injury and teachers yell at daycare children. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during this inspection

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Director during this inspection on 07/26/2021.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
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